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POSITION SUMMARY The Customer Support Services Representative handles a variety of customer service needs, including assisting with technical issues, placing orders, and managing returns. The successful candidate will be helpful and courteous on the phone, as well task oriented and a proficient problem solver. JOB RESPONSIBILITIES *Identify, track and resolve customer issues and concerns *Create and manage trouble tickets and follow up with customers regarding tickets *Demonstrate ability to handle escalated issues and customers experiencing problems *Maintain a positive attitude about customers, both internal and external. *Take orders from customers and enter them into an ordering system *Handle return authorizations *Assist in analysis of returned product *To field escalated calls from the PAL Operator and serve as a resource for technical related issues *Attend scheduled meetings and trainings *Adapt to ongoing and changing business demands and projects *Miscllaneous reporting and analysis projects *Portray professionalism through dress, attitutude and actions WORK ENVIRONMENT *Standard office environment with majority of the time spent taking calls and working on the computer *Some work will be done in a warehouse environment, which may be hot or cold depending on weather
Relocation costs may be covered.
SKILLS REQUIRED *2-4 years call center experience *Experience with TrackerPAL, Gateway and other SecureAlert products preferred *Customer service experience with technical support background *Computer skills, including all MS Office suite programs *Excellent phone and communication skills *Bachelor???s degree preferred *Preference for Bilingual Spanish speaking applicants
Please send your resume to email@example.com. Please make sure to include "CSS Representative" in the subject line in the email, so we know what open position you are applying for. Feel free to visit our website for more information about our Company: www.securealert.com.