|Member Since:||Apr 2012|
|Favorite of:||1 Person|
|Page Views:||4 Views|
More jobs loading...
The quality of service we provide to our customers is directly related to the successful execution of solid business processes at every level of the organization. The QA Manager will ensure all employees and contractors in the business understand and can perform the duties and processes for their respective positions. The Quality Assurance Manager will fulfill the following duties: ??? Collect, edit, and manage standard operating procedures (sop???s) provided by department managers. ??? Ensure sops adequately describe the process so it can be understood by the employees responsible to execute. Push inadequate sop???s back to department managers with edits for improvements. ??? Ensure each employee/position has key performance indicators to be measured and tracked to determine quality and consistency of employee performance ??? Educate new employees and independent contractors on company policies, such as, use of company computers, dress code, non-compete agreements, etc??? ??? Train employees at all levels of the organization how to implement new sop???s or changes to existing sop???s. ??? Keep a training record when employees are trained to track who has or has not received the prescribed training. ??? Obtain and maintain appropriate documentation from employees/contractors indicating their understanding and acknowledgement of company policies, producers, etc. ??? Provide reports to management showing employees trained or not trained. ??? Using the sop???s per department, train new employees how to perform their respective duties. ??? Administer tests or other means to ensure new employees grasp the responsibilities key to performing in their new position. ??? Track new employee progress and results from training tests and provide feedback to managers for other needed training.
Relocation costs may be covered.
Skills and Experience: The qualified candidate will possess the following skills and experience: ??? Training or public speaking experience ??? Organizational skills and task management abilities ??? Solid understanding and experience with MS Word, MS Powerpoint, and MS Excel ??? Experience using crm systems like MS CRM, Salesforce, Sales Logix or equivalent ??? Experience with change management processes and document control ??? Experience creating technical training materials including videos using Powerpoint, Camtasia, or equivalent ??? Good people skills with the ability to relate to all people in the organization
If you've read the job description and requirements, and would like to be considered for an interview, please email your resume to email@example.com.