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Position Purpose: Provide technical support remotely via email communications for several accounts. Essential Functions: ??? Installs or assists service personnel in installation, troubleshooting and configuration of hardware and peripheral components associated with gaming platforms on user's premises. ??? Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. ??? Instructs users in use of equipment, software, and manuals. ??? Recommends or performs minor remedial actions to correct problems. ??? Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. ??? Refers major hardware problems to service personnel for correction.
Relocation costs may be covered.
To perform the job successfully, an individual should demonstrate the following competencies: ??? Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others. ??? Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. ??? Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. ??? Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. ??? Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests. ??? Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values. ??? Quantity - Meets productivity standards; Strives to increase productivity; Works quickly. ??? Safety and Security - Observes safety and security procedures; Uses equipment and materials properly. ??? Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. ??? Attendance/Punctuality - Is consistently at work and on time. ??? Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. ??? Innovation - Generates suggestions for improving work. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); one to three months related experience and/or training. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Position Characteristics: This is an hourly support position with responsibility for maintaining servicing client???s customer base.
Send your resume to the email address listed above.
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4220 W 2100 S Suite M
Salt Lake City, Utah 84120
Please call if you have any questions.