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This position is responsible for answering phones and electronic communications to respond to customer orders, general customer inquiries, billing questions and customer complaints. Project a professional company image through phone and electronic communications. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned from time to time. ??? Answer phones promptly, professionally and courteously and respond to customer requests ??? Sell product and place customer orders in computer system ??? Provide customers with product and service information ??? Upsell products and services ??? Transfer customer calls to appropriate staff ??? Identify, research and resolve customer issues using the computer system ??? Promptly follow-up on customer inquiries not immediately resolved ??? Maintain call quality standards as outlined ??? Update the details of the call in the customer database and complete call logs and reports ??? Research billing issues and misapplied payments ??? Recognize, document and alert the supervisor of trends in customer calls ??? Recommend process improvements ??? Participate in training sessions and workshops and apply training received to job functions ??? Work to achieve team and individual performance plans on a daily and monthly basis ??? Any other duties and/or responsibilities as assigned
Relocation costs may be covered.
Candidate should possess: ??? Excellent communication skills, speaks clearly; listens and gets clarification ??? Continual attention to detail and follow through ??? Strong interpersonal skills with the ability to communicate effectively with a wide array of people and personalities. Required Qualifications: ??? Excellent verbal and written language skills ??? A positive attitude and able to maintain a high energy level throughout shift. ??? Professional personal presentation ??? Reliability and promptness Education Requirements: ??? High School Diploma or equivalent ??? Knowledge of computers and relevant software applications ??? Knowledge of customer service principles and practices
Please email resume and salary history in MS Word format to Lori@Max.com. We will call to schedule interviews with selected candidates.