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  • Posting Date May 07, 2013
  • Closing Date May 24, 2013
  • Contact Name Ryan Olson
  • Salary N/A
  • Category Customer Service
  • Location Salt Lake City, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 225315
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    Customer Service Escalations Agent

    Galileo Processing Salt Lake City, UT | Posted May 07, 2013

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    Job Description

    * Handle customer service escalation calls * Service in a timely and efficient manner while following established procedures * Remove authorizations, set pins, activate card * Work mantis tickets * Provide back-up support to Customer Service Managers * Meet and/or exceed performance standards and quality goals * Assist in managing the call volume queue * Participate with projects that may be assigned * Provide insight on day-to-day business strategies

    Relocation costs may be covered.

    Requirements

    * 1 year call center customer service escalations experience * Strong computer skills required ** Excellent oral and written communication skills required * Must have weekend flexibility, Saturday/Sunday * Excellent verbal, written and interpersonal communication skills

    Additional Information

    Interested candidates may submit their resume to rolson@galileoprocessing.com or can apply online at galileoutah.com

    Apply Now
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