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Personal Traits: The successful candidate for this position must exhibit a high energy level, a positive and outgoing personality, effective written and verbal communication skills are critical, as well as strong phone skills. The ability to manage multiple demands, in a fast paced environment, is a must. The individual needs to be proactive, action oriented and self directed to function effectively. Having the capability to demonstrate excellent phone skills and communication, and ability to work independently and as part of a team. Duties and Responsibilities: Handle Monitoring Center inbound and outbound calls. Efficient resolution of all alarms received in the Monitoring Center. To communicate professionally and clearly. To coordinate / direct service and response to customer by internal functions. To take all necessary steps to properly service the customer???s needs on an on-going basis. Meet or exceed the Companies stated expectations. Basic troubleshooting skills and the ability to create Technical Support incidents when needed. Provide a high level of customer service. Provide very detailed oriented notes as well verbally. Other duties as required.
Relocation costs may be covered.
Preferred Skills & Experience: Bilingual Spanish Speakers preferred. 1-3 years call center experience. Customer service experience. Computer skills. Excellent phone and communication skills in both English and Spanish.
Please email resume to Jennifer Strieker at email@example.com and please put Customer Service Representative in the subject line.