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  • Posting Date May 03, 2013
  • Closing Date May 31, 2013
  • Contact Name Jennifer Strieker
  • Category Customer Service
  • Location Sandy, Utah
  • Job Type Part-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 224647
Member Since: Jan 2012
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    Customer Service Representative - Bilingual Spanish

    SecureAlert, Inc. Sandy, UT | Posted May 03, 2013

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    Job Description

    Personal Traits: The successful candidate for this position must exhibit a high energy level, a positive and outgoing personality, effective written and verbal communication skills are critical, as well as strong phone skills. The ability to manage multiple demands, in a fast paced environment, is a must. The individual needs to be proactive, action oriented and self directed to function effectively. Having the capability to demonstrate excellent phone skills and communication, and ability to work independently and as part of a team. Duties and Responsibilities: Handle Monitoring Center inbound and outbound calls. Efficient resolution of all alarms received in the Monitoring Center. To communicate professionally and clearly. To coordinate / direct service and response to customer by internal functions. To take all necessary steps to properly service the customer???s needs on an on-going basis. Meet or exceed the Companies stated expectations. Basic troubleshooting skills and the ability to create Technical Support incidents when needed. Provide a high level of customer service. Provide very detailed oriented notes as well verbally. Other duties as required.

    Relocation costs may be covered.

    Requirements

    Preferred Skills & Experience: Bilingual Spanish Speakers preferred. 1-3 years call center experience. Customer service experience. Computer skills. Excellent phone and communication skills in both English and Spanish.

    Additional Information

    Please email resume to Jennifer Strieker at hr@securealert.com and please put Customer Service Representative in the subject line.

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