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Part-Time PC Technician Overview: Installs, configures, supports, and troubleshoots IT equipment including PCs, laptops, printers, PDAs, and all other peripheral equipment. Also installs and supports desktop applications and operating systems. - Provide technical software, hardware and network problem resolution - Clearly communicate technical solutions in a user-friendly, professional manner Provide one-on-one end-user training as needed - Identifies, diagnoses, document, and resolves issues for end users, computer software and hardware, network, the Internet and new computer technology; communicates solutions to end-users - Delivers, sets up, and configures end-user PC desktop hardware, software and peripherals - Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems - Performs desktop hardware repair for PC computer equipment and peripherals - Install local area network cabling systems - Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population - Facilitate the complete solution of product sales, upgrades, installations and service - Provide the initial contact with customers, and assess/repair issues.
Relocation costs may be covered.
Qualifications: Candidates who apply MUST be a self-motivated IT professional with experience in an IT technical support environment, possess excellent hardware and software troubleshooting skills. Preferably a student enrolled in continuing education courses in a technical field of study. Training/Education/Certification - Any A+ or other Intel hardware or technology certifications will be highly beneficial. Required Knowledge - Solid understanding of Windows XP & Windows 7 Pro. - Solid understanding of desktop applications such as Microsoft Office, Adobe, etc. - Understanding of server operating systems. - Ability to systematically troubleshoot complex problems; ability to visualize a problem and think abstractly to solve it - Techniques for explaining technical concepts and procedures to non-technical users. - Communication skills using speech and writing. - Experience installing, troubleshooting, and supporting local area network cabling systems Experience Required - Two+ years??? experience administering Windows desktop operating systems. - Strong skill set in PC hardware troubleshooting & diagnostics. - Minimum three years??? experience and comfortable with all aspects of PC bios, driver, ram and performance issues. - Two+ years??? experience installing network infrastructure cabling. - Two+ years supporting and troubleshooting data & vice networks. Skills/Abilities - Strong analytical and problem solving skills. - Professional demeanor, excellent telephone listening skills - Well organized, with good verbal and written communications skills. - Ability to prioritize and plan projects effectively. - Ability to assist others and share knowledge with other team members. - High school diploma or equivalent required. - Strong communication and customer service skills required. - Microsoft Active Directory and Microsoft Exchange experience preferred. - Strong Customer Service skills are a Must. - Ability to learn and support new applications. - Must be a self-starter and be able to work unattended. - Must be proactive and demonstrate an excellent work ethic - Ability to prioritize and work in a fast paced, dynamic environment and be adaptable to changing situations and environment - Ability to multitask effectively - Experience with phone systems is a plus - Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 70 lbs. unassisted), bending, standing, climbing or walking.
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