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  • Posting Date Apr 29, 2013
  • Closing Date May 31, 2013
  • Contact Name Brad Shorts
  • Salary N/A
  • Category Customer Service
  • Location Salt Lake City, Utah
  • Job Type Part-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 223796
Member Since: Apr 2013
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    Customer Support Specialist

    Red Touch Media, LLC Salt Lake City, UT | Posted Apr 29, 2013

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    Job Description

    About Our Company: Red Touch Media provides digital content management and distribution systems for the major music labels and movie studios utilizing web applications, Mobile applications for IOS, Android, and Windows, and Windows terminal applications. We provide market leading software to meet the media software needs for both B2B and B2C implementations. Red Touch Media offers the opportunity to work with extremely bright, talented, motivated people who love what they do. We work hard and we play hard. We offer a great opportunity to be creative and make a real difference in the quality of our solutions. Job Purpose: Provide high quality Level 1 computer support for Red Touch Media???s existing and future client base over the weekend. Job Duties: ??? Answer inbound client calls and quickly resolve all issues ??? Diagnose and repair computer/network/peripheral issues remotely ??? Remote PC Administration ??? Assist documenting process???s and procedures ??? Occasionally lift up to 50 lbs

    Relocation costs may be covered.


    Required Skills/Qualifications: Must pass a Computer Aptitude test. 1 year or equivalent computer repair experience. 1 year customer service experience. Proficient in Microsoft Office products. Detail oriented, able to effectively multi-task and time manage projects. Beneficial but NOT required knowledge: Power shell scripting, technical writing, Imaging Software, Linux, MacOS. Experience with VPN and IP subnet networking is a plus.

    Additional Information

    Email resume to Brad Shorts at

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