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The FPS GOLD Internet Banking department is looking for an optimistic, hard-working, dedicated full-time customer care consultant. A top candidate will have customer service and web and mobile banking experience. The primary responsibilities for the Internet Banking customer care consultant are: Serve as contact between FPS GOLD and financial institution personnel regarding Internet Banking questions and issues; responding to client inquires and assisting the client in the effective use of the internet and mobile banking systems. FPS GOLD is a division of DHI Computing Service, Inc.
Relocation costs may be covered.
??? Contact and support of clients ??? Listen well and communicate effectively ??? Great problem solving skills ??? Document each client contact and resolution ??? Follow up with clients in a timely manner ??? A self-starter ??? Able to travel and train clients ??? Ethical and professional in business conduct ??? Understanding of online and mobile banking ??? Understanding of banking ??? Able to learn quickly ??? Able to train others ??? Able to multi-task ??? Able to prioritize and manage multiple tasks simultaneously ??? Able to concentrate for extended periods ??? Follows tasks to completion ??? Able to get along with many types of people and personalities ??? Work with a programming team to correct problems found or provide feedback Qualifications for the position include, but may not be limited to the following: ??? Able to work full-time ??? Able to work in a dynamic team environment ??? Have a thorough knowledge of the internet/mobile environment and trends ??? Able to effectively communicate well with others ??? Have a positive personality ??? Willingness to help others be successful ??? Ability to research, identify and resolve client concerns ??? Good general knowledge of PC business applications such as Excel, Word, etc. ??? Knowledge or experience in banking (nice to have) ??? Ability to prepare training plans for all aspects of software and hardware support ??? Ability to quickly learn and understand new banking software systems ??? Self-motivated individual with reliable work habits ??? Prefer a career-minded person who is seeking long term employment
Send resume and cover letter to Jeff Foster.