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  • Posting Date Apr 19, 2013
  • Closing Date May 19, 2013
  • Contact Name Stacey Gibson
  • Salary N/A
  • Category Customer Service
  • Location Draper, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 222476
Member Since: Oct 2010
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    Senior Customer Support Representative

    Xennsoft Draper, UT | Posted Apr 19, 2013

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    Job Description

    Description: Seeking a motivated, resilient and compellingly persuasive individual who loves nothing more than to help customers resolve their IT challenges, or find ways to proactively enhance the client experience through offering additional company solutions to meet their software and support service needs. This person will be interacting and collaborating with executive management and will be expected to maintain a customer-focused and a professional demeanor and appearance that will strengthen the B2C relationship. Education: ??? A minimum of 2 years of relevant experience as a manager in Customer Service. ??? Well-versed in operating a computer and using web-based software applications. ??? Computer proficient in MS Office /e-mail and show the ability to quickly learn other key company systems. ??? Experience in the Direct Sales or Network Marketing Industry is a huge plus.

    Relocation costs may be covered.


    Qualifications: ??? A self-starter with the ability to work independently and towards common goals in a team-oriented environment. ??? Can effectively listen, track and follow up customer requests and unresolved issues in a timely manner. ??? Excellent relationship management and interpersonal skills. ??? Must have professional and confident phone presence that can handle customer complaints and objections. ??? Ability to handle multiple priorities using effective organizational and time-management skills. ??? Ability to keep-up-to-date with all the company???s products, services and procedures. Preferred Qualifications / Personal Characteristics: ??? Enjoys achieving assigned goals, Competitive, Positive attitude (Tough Optimist), Enthusiastic, Diligent

    Additional Information

    Please send resume to Please include the job title and your salary requirements.

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