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Marketecture is looking for a solid candidate that can fill an immediate need in our support department. We offer a fun, energetic work environment and always build our Teams to match our quirky company culture and overall drive to help our customers achieve online business success. The ideal candidate will have a sound technical background, exhibit strong verbal/written communications skills, be outgoing and able to engage with others in a positive manner. Position Information: Current number of openings: 1 Position: Part Time Compensation: DOE Perks: Exciting/Energetic Work Environment, Foosball, Ping Pong, and Mini Basketball Tournaments, Fountain Drinks & Pebble Ice, Monthly Company Luncheons, and Paid Holidays.
Relocation costs may be covered.
Qualifications: ??? High School diploma or equivalent ??? Computer literate with the ability to learn customer service software applications ??? Experience with hardware and software issues ??? Proficient in Internet related applications ??? Duties require professional verbal and written communication skills ??? Ability to type 40-60 wpm ??? 1-3 years of technical support experience ??? HTML, cPanel, FTP and CSS experience is a plus. Primary Responsibilities ??? Provide client support and technical issue resolution via E-mail, phone or live chat ??? Answer phones and respond to customer requests ??? Provide training to clients in the use of system and applications related to their product ??? Identify and correct or advise, on operational issues in clients products ??? Perform creation of new accounts using company provided software tools ??? Transfer customer calls to appropriate staff ??? Identify, research, and resolve customer issues using the internal billing system ??? Follow-up on customer inquires not immediately resolved ??? Recognize, document and alert the supervisor of trends in customer calls ??? Recommend process improvements ??? Other duties as assigned.
Please send a copy of your resume to firstname.lastname@example.org. In the subject line of the email please include the title of the position you are applying for.