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Duties and Responsibilities: *Handle Monitoring Center inbound and outbound calls. *Efficient resolution of all alarms received in the Monitoring Center. *To communicate professionally and clearly. *To coordinate / direct service and response to customer by internal functions. *To take all necessary steps to properly service the customer???s needs on an on-going basis. *Meet or exceed the Companies stated expectations. *Basic troubleshooting skills and the ability to create Technical Support incidents when needed. *Provide a high level of customer service. *Provide very detailed oriented notes as well verbally. *Other duties as required.
Relocation costs may be covered.
Preferred Skills & Experience: *1-3 years call center experience. *Customer service experience. *Computer skills. *Excellent phone and communication skills.
Please email your resume to firstname.lastname@example.org and include "Monitoring Center Representative" as the Subject in the email. Please also visit our website to get more information about our company: www.securealert.com