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Hours: PM Shifts ??? Full Time - TBA Job Duties/Expectations: The Bell Captain is responsible for the supervision and success of bellmen, doormen, and assists with concierges. The Captain is to ensure that all procedures are performed to high standards; assisting where necessary to ensure optimum service to our guests and visitors. 1. Ensure all deliveries are recorded and fairly distributed among the staff. Make sure all paperwork is completed and in order for the deliveries. Deliveries must be completed in a proper, accurate, courteous, and timely manner. 2. Comply with specific hotel pricing and gratuity policies relative to the position. 3. Communicate important information to bell staff relative to all groups and anything related to the daily operations of the area. 4. Ensure handcarts, lobby areas, porte-cochere are cleaned and maintained on a daily basis. 5. Assist guests with transportation needs via radio communication with our transportation team. 6. Maintain an un-biased, pro-active and positive attitude while dealing with staff members and while in guest contact areas. 8. Assist other departments as needed. 9. Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions. 10. Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests. 11. Ensure entire Bell Staff is adhering to hotel and departmental policies at all times. Report to Manager of any disciplinary needs. 12. Captains will be cross-trained in all aspects of the job. 13. Schedule the shift breaks and plan accordingly with occupancy. Ensure Bellmen are dismissed on time. 14. Perform other related duties as assigned or requested by Manager on Duty. 15. Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. 16. Provides the guest with up-to-date hotel information in order to enhance customer relations. 17. Maintains a friendly, cheerful and courteous demeanor at all times. 18. Be well groomed and in uniform with name tag at all times. 19. Should provide a certain level of motivation to the department 20. Ensure that all of the duties of his staff are carried out through constant communication. 21. Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Relocation costs may be covered.
JOB QUALIFICATIONS Knowledge - Must have general knowledge of basic customer service skills and be fluent in oral and written English. - Must have knowledge of local establishments, businesses and the surrounding community in general. Skills - Must have vision ability to see objects and people at a distance. - Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages. - Must have upper body strength to continually lift and carry up to 651bs throughout the hotel during entire shift. Abilities - Must be able to communicate verbally and understand and follow verbal instruction. - Must be able to use tact and understanding when dealing with a variety of customer service problems. Education/Formal Training - High School diploma or equivalent Experience - At least two years in the hotel industry. Materials/Equipment Used - Two- and four-wheeled luggage carts, standard office equipment. Environment - Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, - Primarily an indoor position. -Employees are held accountable for all duties of this job.-
go to website www.grandamerica.com print and fill out an application. Bring application to Human Resource Department at The Grand America Hotel 555 south state street, Salt Lake City...or fax to: (801) 258-6010