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  • Posting Date Mar 27, 2013
  • Closing Date Apr 25, 2013
  • Contact Name Michael Lee
  • Salary N/A
  • Category Information Technology
  • Location Draper, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 218135
Member Since: Mar 2009
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    Technical Support Specialist

    CSS Corp Draper, UT | Posted Mar 27, 2013

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    Job Description

    Are you looking for a fun, fast-paced environment with opportunities for advancement? Then look no further! We are looking for talented, self-motivated individuals to join our Afternoon/Evening/Weekend Technical Support team at our new Draper Utah Call Center. If you are customer-service driven, detail-oriented, with a passion for technology, apply today and join our winning team. Job summary The Technical Support Specialists answer high volume inbound calls and emails. Trouble shoots quickly and efficiently relates the requested information to the customer and does so with the highest standards of customer service. Customer Support Specialists: ??? Provide first line of support for infrastructure and requests ??? Investigate, triage and/or escalate issues and document each call via client ticket system ??? Contribute to support knowledge base ??? Maintain support quality and statistical standards ??? Provide remarkable customer/technical support and strive for full issue first call resolution with each case Requirements: ??? Afternoon/evening and weekend availability - shifts are 12:00 PM - 9:00 PM and 1:00 PM - 10:00 PM including weekends ??? Minimum of 1 year previous Tier I/ Tier II call center and/or high volume retail customer service experience ??? Wireless networking experience ??? Understanding of consumer based electronics ??? Excellent verbal and written communication experience ??? Proven resolution, logical troubleshooting, customer service and customer satisfaction skills ??? Experience using Wi-Fi enabled devices and products ??? Strong problem solving/resolution skills ??? Excellent listening, probing and de-escalation skills ??? Able to learn quickly and be passionate about learning new concepts, technology and processes ??? Availability to work weekends and evening shifts Compensation: ??? Up to $13/hour ($11.00 base + $2.00 performance and quality bonus incentives) ??? Medical/Dental/Vision ??? 2 weeks of PTO, 9 Paid Holidays ??? 401k participation ??? Career advancement opportunities

    Relocation costs may be covered.

    Requirements

    Requirements: ??? Afternoon/evening and weekend availability - shifts are 12:00 PM - 9:00 PM and 1:00 PM - 10:00 PM including weekends ??? Minimum of 6 months previous Tier I/ Tier II call center and/or high volume retail customer service experience ??? Wireless networking experience ??? Understanding of consumer based electronics ??? Excellent verbal and written communication experience ??? Proven resolution, logical troubleshooting, customer service and customer satisfaction skills ??? Experience using Wi-Fi enabled devices and products ??? Strong problem solving/resolution skills ??? Excellent listening, probing and de-escalation skills ??? Able to learn quickly and be passionate about learning new concepts, technology and processes ??? Availability to work weekends and evening shifts

    Additional Information

    Please email your resume and feel free to call with any questions

    Apply Now
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