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SUMMARY In this role, the Sales Coordinator will be responsible for providing constant support to existing customers, including business implementation skills, online and live training, and collecting formal proofs to be used by sales and marketing. Post certain sales events, the Sales Coordinator will be responsible for following up on prospects. Our Sales Coordinator positions are an important part of ZYTO???s commitment. For many customers, our Sales Coordinators are the voice of the company. Working by phone, online chats and e-mail, these coordinators address critical customer issues and challenges. You must be able to provide an excellent professional impression to our customer base. You must have strong problem solving skills, and you must enjoy working with people on the phone and online. Sales Coordinators need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone quickly, and remain positive and upbeat over prolonged periods of service. ??? Sales Coordinators express thoughts and information clearly. ??? Sales Coordinators inspire confidence and positively influence the behavior, in actions, and thoughts of others. ??? Sales Coordinators must be able to consistently meet established productivity, schedule adherence, and quality standards and adhere to quality improvement initiatives. ??? Sales Coordinators are smart, quick, personable team members who are committed to helping people succeed.
Relocation costs may be covered.
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities may include, but are not limited to: ??? Provide training and implementation skills to customers, primarily via email, online and/or telephone. ??? Work with members of customer support and training to ensure timely resolution of customer issues. ??? Assist in the resolution of ???escalated??? cases as needed. ??? Participate in cross-functional initiatives as needed. ??? Assist in additional projects, as needed. ??? Achieve a very high level of customer satisfaction. ??? Ability to work independently and under pressure to resolve customer issues. MINIMUM QUALIFICATIONS AND EXPERIENCE ??? Exceptional verbal and written communication skills. ??? Excellent customer service skills. ??? Must be capable of working independently, and in cooperation with managers and peers. ??? Working knowledge of CRM systems, call/case-tracking, and related processes. ??? Proven analytical and problem-solving skills. ??? Ability to work effectively with difficult and/or demanding customers. ??? Ability to pay extreme attention to detail and follow through. ??? Ability to effectively multi-task in a fast-paced environment and meet deadlines. ??? EXCEPTIONAL interpersonal communication and phone and email skills. ??? Courteous and energetic team member. ??? Ability to quickly learn and understand new software applications. ??? Good listening skills and problem resolution abilities. ??? Must have proficiency in Word and Excel. ??? Great People Skills. ??? Ambition and a strong work ethic. ??? A desire to work in a team based environment and contribute as a team player. ??? Ability to take ownership of assigned tasks. ??? Ability to handle multiple priorities. ??? Be a self-starter with strong problem solving abilities. ??? Be a career oriented individual. PHYSICAL AND ENVIRONMENTAL CONDITIONS On-site hours are 7:00am-6:30pm Monday through Thursday. Performance of duties and tasks uses standard office equipment, including work at computer terminals. ZYTO is an Equal Opportunity Employer
Please e-mail resume to jobs@ZYTO.com