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Become part of a team of member service representatives who perform at such a high level of customer care that their practices become "legendary." in other words, such a high level of service that members tell stories or "legends" about it. Serve a growing national membership of Green PolkaDot Box--a company that distributes organic and non-GMO natural foods at wholesale prices--by building relationships; answers inquiries; resolving problems; fulfilling requests; maintaining database and educating membership about healthy, clean foods and products. Legendary Member Service Representative Duties: Servicing and responding to members through in-bound calls, chat, email and out-bound calls. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Educates members about additional services and features, recognizing opportunities to up-sell memberships and products; Maintains database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in training opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Relocation costs may be covered.
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Marketing & Sales. Some knowledge of organic and GMO free products extremely helpful. Training and experience in Customer Service is helpful, but not essential for this position. More important are your abilities to listen and take direction, to write and communicate well verbally; and to be filled with a desire to serve others.
Please submit resume, along with a cover letter to Sandra Robles.