To be knowledgeable of principles and practices of PC diagnosis and repair, browser and software configurations, laptop and desktop hardware replacement, network printer setup, and basic networking. Must have; effective phone and email skills, undefeatable troubleshooting skills, excellent oral communication and interpersonal skills

• Efficiently performs day-to-day help desk operations for the field and the processing of support tickets per policies and instructions
• Prepares, configures, and ships new workstations, replacement workstations, and other equipment per policies and instructions
• Reaches out to field locations for information to resolve problems
• Confronts problems creatively, but within procedure, to increase efficiency and reduce downtime for users
• Completes given daily tasks adequately and effectively. Remains on task when a given assignment is requested. Uses time effectively
• Participates in developing department goals, objectives, and systems.
• Assists in decisions, and results of department in relation to established goals. Recommends new approaches, policies, procedures, to affect continual improvements in efficiency of department and services performed
• Adheres to assigned work schedules
• Performs other related duties as required and assigned
• Resolves problems correctly and independently with little need for follow up
• Contacts ISP to schedule repairs and troubleshoot internet and phone problems over the phone with stores when necessary
• Can work well under pressure and in a team environment


Requirements:
• 1-3 years professional experience with troubleshooting, diagnosing, and repairing PC/Network /Printer related problems
• 1-2 years phone help desk experience preferred but not required
• Proficient in Windows XP/7 setup and configuration
• Proficient in Microsoft Office Applications
• Demonstrate excellent writing and oral skills
• Available nights and weekends
• Ability to lift 30 lbs unassisted
• Pass a background check

Contact: Aaron Lanclos
Email: itjob@diamond-wireless.com

Send Resume to itjob@diamond-wireless.com