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  • Posting Date Mar 12, 2013
  • Closing Date Mar 19, 2013
  • Contact Name Discover Staffing Dept.
  • Category Banking & Finance
  • Location West Valley City, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 213930
Member Since: Nov 2012
Favorite of: 1 Person
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    Banking Service Rep

    Discover Financial Services West Valley City, UT | Posted Mar 12, 2013

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    Job Description

    For professionals that are passionate about providing extraordinary service, Discover is the employer of choice that offers the best environment to focus on what really matters: the customer. Because only Discover leads the industry in customer service and does it thanks to their highly engaged team members. Does this sound like you? Our Salt Lake City facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salads, grille and much more. Enjoy your lunch on the patio or take a stroll on the mile-long walking path. Our employees are also invited to participate in our state of the art fitness center featuring free weights, cardio machines, aerobic classes and locker rooms. This position would also qualify for the Discover benefits package. Our benefits include available Medical, Dental, Vision, Life and Disability Insurance, Paid Time Off, 401k and ESPP. In this position, you will be taking incoming calls from existing and potential Discover Bank Customers. You will respond to customer inquires by telephone, research and analyze customer problems, make adjustments to customers accounts, transfer funds and maintain records of problems and inquires handled. This position is a M-F with alternating weekends (either a Saturday or a Sunday). Shifts available are mid-day and afternoon shifts working into the evening. Great for students!

    Relocation costs may be covered.

    Requirements

    1. Must possess strong written and verbal communication skills. 2. Takes initiative for process improvement. 3. Must be flexible and adapts well to change. 4. Ability to manage difficult calls with professionalism and courtesy. 5. Demonstrate engagement in all areas. 6. Ability to prioritize and multi-task. 7. Must be detail oriented. 8. Must be flexible to meet business needs. 9. Previous call center, banking, or office experience preferred. 10. Ability to recognize opportunity for improvement and recommend solutions. 11. A desire to promote from within.

    Additional Information

    http://www.mydiscovercareer.com/JobDescriptionDiscover.aspx?Identifier=48338

    Only those that apply through our site will be considered.

    Apply Now
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