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Keywords
Technical Support Analyst
Job Number
Job Views
Company name
Pay Rate / Range
Location
Position Type
Date Posted
211808
8
16-19 hourly DOE
Salt Lake City, UT
Full Time Employee
Feb 27, 2013 (closes Mar 15, 2013)
Job Description
• Respond to information requests via telephone calls and emails from IdenTrust customers and able to resolve customer issues in a timely and efficient manner.
• Make accurate entries of customer interactions (telephone and e-mail) into the IdenTrust customer support ticketing solution database (maintain records of telephone conversations, customer problems and resolutions).
• Investigate and resolve digital certificate issues as they relate to certificate requests (issuance, replacement, revocations, etc).
• Diagnose between hardware and software issues and errors.
• Work in and troubleshoot in a wide range of current Microsoft operating systems.
• If unable to resolve problems, escalate to appropriate group or person.
• Work on a rotating graveyard shift two months out of the year.
• Make accurate entries of customer interactions (telephone and e-mail) into the IdenTrust customer support ticketing solution database (maintain records of telephone conversations, customer problems and resolutions).
• Investigate and resolve digital certificate issues as they relate to certificate requests (issuance, replacement, revocations, etc).
• Diagnose between hardware and software issues and errors.
• Work in and troubleshoot in a wide range of current Microsoft operating systems.
• If unable to resolve problems, escalate to appropriate group or person.
• Work on a rotating graveyard shift two months out of the year.
Requirements
• Must be able to prove US Citizenship.
• Agree to, and successfully pass a comprehensive background check to include:
o Financial review (credit worthiness)
o Civil review (public records, judgments, liens, etc)
o Criminal back ground check
o Drug Screen
• Must have excellent customer service skills and ability to assist customers in a professional demeanor.
• Strong degree of problem solving and strong reliance on established procedures.
• Basic mastery of Microsoft Office products (Word, Excel, Internet Explorer, Outlook and Outlook Express) required.
• Basic mastery of PCs, Windows XP+, Mozilla Firefox, Internet Explorer 5.5+.
• Basic knowledge of software installation.
• Demonstrated and proven organizational, time management and customer service skills.
• Ability to work effectively under pressure and time constraints.
• Excellent analytical and problem-solving skills.
• Good judgment required.
• Must be able to read and interpret documents accurately.
• Must have excellent written and verbal skills.
• Agree to, and successfully pass a comprehensive background check to include:
o Financial review (credit worthiness)
o Civil review (public records, judgments, liens, etc)
o Criminal back ground check
o Drug Screen
• Must have excellent customer service skills and ability to assist customers in a professional demeanor.
• Strong degree of problem solving and strong reliance on established procedures.
• Basic mastery of Microsoft Office products (Word, Excel, Internet Explorer, Outlook and Outlook Express) required.
• Basic mastery of PCs, Windows XP+, Mozilla Firefox, Internet Explorer 5.5+.
• Basic knowledge of software installation.
• Demonstrated and proven organizational, time management and customer service skills.
• Ability to work effectively under pressure and time constraints.
• Excellent analytical and problem-solving skills.
• Good judgment required.
• Must be able to read and interpret documents accurately.
• Must have excellent written and verbal skills.
How to Apply
Contact: Brad Carpenter
Email: careers@identrust.com
Email resume to careers@identrust.com
Email: careers@identrust.com
Email resume to careers@identrust.com
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