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Keywords
Customer Support Representative
Job Number
Job Views
Company name
Pay Rate / Range
Location
Position Type
Date Posted
206918
8
Hourly
Orem, UT
Full Time Employee
Feb 19, 2013 (closes Mar 6, 2013)
Job Description
This job will focus on account closures and retaining our current customers. Some additional duties will include assisting our customers with any inquiries they have with their account. Answering customer’s questions through inbound phone calls, emails and returned mail. Several of these calls may focus on simple technical support, transaction / deposit history, and PCI (security) questions. The out bound phone calls consist of welcoming new clients to Complete Merchant Solutions and assisting current customers with a questionnaire. Additional projects and duties will be given as needed.
Requirements
Call center experience is preferred but not necessary
Computer Savvy
Must be comfortable talking with customers and fellow Representatives over the phone
Must be detail oriented and have the ability to follow through on key projects
Can assist with retention of current customers
Candidate should have good typing skills
Roles and Responsibilities:
Customer Support through answering inbound calls and emails
Monitoring and assisting with cancelations
Retaining customers who would like to cancel account
Learning multiple systems in order to best help our customers
Assisting our clients with a security questionnaire
Helping merchants to become PCI compliant
Some outbound calling to current customers on occasions
Additional projects and duties will be given as needed
Benefits
Dental
Vision
Health Insurance
Paid Time off
Holiday Pay
Monday through Friday
Computer Savvy
Must be comfortable talking with customers and fellow Representatives over the phone
Must be detail oriented and have the ability to follow through on key projects
Can assist with retention of current customers
Candidate should have good typing skills
Roles and Responsibilities:
Customer Support through answering inbound calls and emails
Monitoring and assisting with cancelations
Retaining customers who would like to cancel account
Learning multiple systems in order to best help our customers
Assisting our clients with a security questionnaire
Helping merchants to become PCI compliant
Some outbound calling to current customers on occasions
Additional projects and duties will be given as needed
Benefits
Dental
Vision
Health Insurance
Paid Time off
Holiday Pay
Monday through Friday
How to Apply
Contact: Douglas Hansen
Email: dhansen@cmsonline.com
Please email your resume to dhansen@cmsonline.com. Within your subject line please write “Resume (First and last name)”
Email: dhansen@cmsonline.com
Please email your resume to dhansen@cmsonline.com. Within your subject line please write “Resume (First and last name)”
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