OFFICE MANAGER
COMPANY: Rocky Mountain Large Animal Clinic
LOCATION: 3226 N 1150 W, Spanish Fork Utah.
JOB TYPE: Part Time JOB DURATION: Indefinite
REPORTS TO: Practice Owner

POSITION OVERVIEW
The office manager is responsible for the business activities of the practice including: hiring and training support staff; working with the owner to prepare financial statements, budgets, tax payments and monitoring key performance indicators; managing the hospital software, the hospital website and marketing strategies; implementing safety and security procedures; preparing payroll, managing accounts payable and accounts receivable. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.

RESPONSIBILITIES

CLIENT RELATIONS
• Promotes a client-centered environment and facilitates programs and processes that meet client needs.
• Maintains the practice philosophy for attracting new clients and retaining existing clients.
• Facilitates resolution of client problems that doctors or other staff members cannot finalize.
• Resolves financial problems with clients, collecting delinquent accounts and “NSF’” checks; determines when special financial agreements are appropriate.

HUMAN RESOURCES
• Plans and organizes all personnel activities.
• Schedules and coordinates regular performance reviews.
• Hires and manages support staff and/or staff supervisors; schedules staff and doctors.
• In consultation with owners and doctors, sets and periodically reviews salaries and benefits.
• Resolves staff issues.
• Is accessible by staff while maintaining a professional relationship with them.


FINANCE AND ACCOUNTING
• Works with the accountant in preparing budgets and financial statements, and providing information for tax planning and tax returns.
• Reviews financial statements and key performance indicators and discusses them with the owners and doctors.
• Sets goals for hospital performance based on previous performance and mission/vision; designs strategies for meeting these goals.
• Supervises usage of practice software (DVM Manager) to ensure that client records are entered consistently and correctly.
• Monitors and reports on accounts payable and receivable.

HOSPITAL FACILITY
• Ensures we are aware of City codes, and that we comply with safety and security regulations.

MARKETING
• Initiates new programs and markets services through public relations campaigns.
• Promotes internal marketing programs to increase client/patient visitation rate.
• Maintains effective advertising in appropriate venues, i.e.; phonebook and community pages.
• Outreach to community/clients through web site and other media.

OTHER
• Communicates objectives, motivates staff, builds and maintains morale; maintains core values and standards.
• Takes an active role in practice staff meetings.
• Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
• Understands and carries out oral and written directions.
• Maintains positive, cooperative relationships with other employees.
• Promotes continuous quality improvement.
• Performs other duties as assigned.

EDUCATION AND LICENSURE REQUIREMENTS
• Associate’s degree in business or related field.
• Certified Veterinary Practice Manager Designation is desirable but not required.
EXPERIENCE REQUIREMENTS
• Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.
PERSONAL REQUIREMENTS
• Feel and express a genuine liking for animals and for working in an animal care environment.
• Must be able to work under the broad general administrative supervision of the owners and doctors, and to be able to use sound personal judgment in selecting methods, establishing priorities, and arriving at conclusions
• Must be able to tactfully demonstrate “take charge” capabilities.
• May be required to work uncommon hours, overtime, and be subject to recall in emergency situations.
• Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.
• Display tact and diplomacy with staff members and clients.
• Work almost constantly in the presence of other staff members and clients.
• Be flexible in attitude and work habits.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
• Perform basic computer skills, type 45 words per minute and to use a 10 key calculator.
• Physical Effort Work requires lifting and carrying records and equipment weighting up to 25 lbs; requires sitting or standing for extended periods or time.
• Working conditions May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Contact: Cody Wrathall, DVM
Email: cwrathall@hotmail.com

Please send resume to Rocky Mountain Large Animal Clinic @
3226 N 1150 West
Spanish Fork Ut, 84660
Or fax @ 801.794.0968
Or email @ cwrathall@hotmail.com