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Basic Function: The collections clerk position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques, legal claims, and the selective use of outside collection services. Principal Accountabilities: Stratify collection activities to maximize cash receipts Issue dunning letters to overdue accounts Use skip tracing techniques to locate customers Contact customers regarding overdue accounts and determine reasons for non-payment Issue payment commitment letters Negotiate the return of unpaid merchandise Repossess merchandise when payment is unlikely Monitor cash on delivery or COD roll payments Issue credit hold notifications Coordinate customer credit changes with the credit department Recommend that accounts be shifted to a collection agency Process small claims court complaints Recommend bad debt write-offs Maintain accurate records about the customer payment status
Relocation costs may be covered.
Desired Qualifications: 3+ years of collections experience, and have experience with an automated telephone dialing system. Must be detail oriented and work well with others
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