Customer Dynamics is seeking a detail-oriented, well rounded and technically adept individual to drive requirements, configure software, and implement processes to achieve a successful deployment Microsoft CRM for our clients. This is a client facing role and requires excellent leadership and communication skills to communicate with clients, understand business requirements, and manage project scope and schedule. This position reports into a Professional Services Manager and is responsible for the implementation of CRM software in support of Client needs.

Key Tasks and Responsibilities
• Work with clients to identify, assess and document their business requirements.
• Configure software and create software prototypes that support needed business process.
• Provide advice, consultation, and training to clients based on industry best practices.
• Tests configured features and assists QA team on product testing.

Knowledge, Skills and Abilities Required
The attributes listed below are representative of the Knowledge, Skill and/or Ability required.
• Write User Stories and User Acceptance Criteria, translating customer requirements into well-defined development tasks.
• Create Business process models using Visio or other diagramming tools
• Work in multi-disciplined team using Agile Methodologies.
• Ability to complete multiple tasks/projects within deadlines

Company Background
Customer Dynamics is a rapidly growing Microsoft Partner focused on delivering business solutions through Microsoft Dynamics CRM -- we are a software development, systems integration and CRM implementation company. We are located in Salt Lake City, UT which is consistently ranked among the best places to live in the US. We are a young company, energetic and ready to make a difference in our industry. This position is full time, with working hours Monday thru Friday, 8 am to 5 pm. We offer a competitive salary and benefits.

Education, Training and Experience
• Bachelor's degree in technical field + 4 years business experience in a professional environment.
• Experience with the following tools/technologies:
• Experience with HTML, JavaScript, SQL, Web Application Development, and Relational Databases.
• Expert understanding of MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
• Ability to confidently make presentations to large and executive audience.
• Ability to communicate and explain difficult concepts and persuade others to adopt a point of view

Please send resumes to recruit.b@isihr.com. Please list the job title in the subject line of your email