SUMMARY
The Trainer is responsible for providing constant implementation support to existing customers, including business implementation skills, training resources, and collecting formal proofs to be used by the sales team. In addition, this position requires up to two weekends of travel per month to train customers in a hands-on environment. On occasion a sales presentation to groups of new prospects will be required.
Our Trainer positions are an important part of ZYTO’s commitment to our customers. For many customers, our Trainers are the voice of the company. Communicating by phone, online chats and e-mail, our Trainers address critical customer issues and challenges.
Trainers need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone quickly, and remain positive and upbeat over prolonged periods of service.
• Trainers express thoughts and information clearly.
• Trainers inspire confidence and positively influence the behavior and thoughts of others.
• Trainers must be able to consistently meet established productivity, schedule adherence, quality standards and adhere to quality improvement initiatives.
• Trainers are smart, quick, personable team members who are committed to helping ZYTO and our customers succeed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities may include, but are not limited to:

• Provide training resources and implementation skills to customers
• Work with members of the customer support and development teams to ensure timely resolution of customer issues.
• Assist in the resolution of “escalated” cases as needed.
• Participate in cross-functional initiatives as needed.
• Assist in additional projects, as needed.
• Achieve a very high level of customer satisfaction.
• Ability to work independently and under pressure to resolve customer issues.
MINIMUM QUALIFICATIONS AND EXPERIENCE

• Excellent customer service skills.
• Must be capable of working independently, and in cooperation with managers and peers.
• Working knowledge of CRM systems, call/case-tracking, and related processes.
• Proven analytical and problem-solving skills.
• Ability to work effectively with difficult and/or demanding customers.
• Ability to pay extreme attention to detail and follow through.
• Ability to effectively multi-task in a fast-paced environment and meet deadlines.
• Courteous and energetic team member.
• Good listening skills and problem resolution abilities.
• Must have proficiency in Word and Excel.
• Great people skills.
• Ambition and a strong work ethic.
• A desire to work in a team based environment and contribute as a team player.
• Ability to take ownership of assigned tasks.
• Ability to handle multiple priorities.
• Be a career oriented individual.

Phone: 801-224-7199
Email: jobs@ZYTO.com

Please e-mail resume to jobs@ZYTO.com