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Landmark Home Warranty, a Utah-based home warranty company, is seeking a Contractor Relations Representative to join our growing team. Communicating: * Main point of contact with contractors * Negotiates and reviews contractor's rates * Serves as a "complaint bucket" (all contractor issues are directed to Contractor Relations for fixing) * Report performance results to contractors on quarterly basis * Services as a liaison for Company, Claims Manager, and Accounting Department Planning: * Responsible for finding qualified contractors for company territories * Create plan with action steps, goals, and a system of accountability to have every service area for Landmark filled with quality contractors * Prepare a system of Return and Report with Contractor Relations Manager regarding contractor performance measures * Schedule, in advance, effective travel to meet with contractors, discuss their performance measures, provide knowledge of policy, and build relationships of trust Controlling: * Responsible to reduce Cost per Claim with each contractor * Collaborate with Contractor Relations Manager in creation and development of a consistent survey and performance monitoring system for all contractors. Organizing: * Maintain contractor relationships via phone calls and in-person visits * Responsible for finding and obtaining part warehouse accounts for each company territory, including HVAC, Plumbing, and Appliances Leading: * Serves as a coach to the contractors teaching them how to work with home warranty customers and how to keep cost per claim down * Encourage support and interaction with co-workers to assist you in accomplishing your goals * Create an environment with contractors wherein they will see Landmark as a valued business partner
Relocation costs may be covered.
Experience/Education/Training: * 2-3 years of National Account Management experience * 3+ years of related sales and/or customer service experience and/or training * Experience with negotiating and fulfilling national customer contracts * Bachelor's Degree preferred Knowledge/Skills/Abilities Recommended: * Strong networking and relationship building skills * Understanding of HVAC, Plumbing, and Appliance industry a strong plus * Strong problem solving skills * Exceptional negotiation skills * Ability to create surveys, reports, and agreements Medical, Dental, Vision, Life, and Disability offered after 90-day probationary period. Drug test and background check required.
Email resumes to Micah Russell at firstname.lastname@example.org.
No phone call please.