IT Support Technician needed for a rapidly growing multi-site company.

This job requires the applicant to:

Maintain organization’s physical and virtual Windows servers, applications and operating systems.
Analyze and resolve problems associated with server hardware/software and applications.
Monitor/maintain routine backups and data transfers.
Thoroughly document all systems and maintain network maps.
Monitor server and application performance, troubleshoot and resolve any latency or performance issues.
Analyze trends and report potential problems or areas of improvement.
Ensure maximum system uptime and optimal system performance.
Perform required installations, patches and upgrades to Windows environments.
Support day to day operations and provide superior internal customer service.
Participate in planning, scheduling, documenting, and executing tasks to meet all assigned project milestones.
Position is Monday – Friday 8:00 AM to 5:00 PM. Occasionally, after-hours maintenance is required and/or 24/7 on-call support.

This position pays $14 per hour, depending on experience, plus benefits such as health and dental insurance and paid time off.

Proven experience managing Active Directory and Windows Server 2008, with an understanding of how to perform system tuning and optimization.
Proven experience networking in a virtual environment.
Proven ability to manage active open ticket queue while also being assigned new tickets on a daily basis.
Proven ability to build system configurations and roll-out production systems.
Proven ability to interface with Corporate Officers, end-users, service technicians and other technical professionals in a tactful, professional, diplomatic and logical manner.
Must be able to carry out management’s requests with minimum supervision.
Must demonstrate excellent judgment in managing personal time and company resources.
Must be able to learn quickly and maintain a positive attitude.
Must exhibit professional appearance and conduct in accordance with company standards.
Must be able to pass a criminal background check and drug test.
Must possess current valid driver's license.
Must be able to work as a member of a team.
Minimal travel (10% max) as assigned.
Must read, speak and write English fluently.

Preference will be given to applicants with a bachelor’s degree in a technical field and/or technical industry certifications.

Contact: Candice
Phone: 801-326-5180
Email: cburns@recoveryways.com

Please send a resume and cover letter to cburns@recoveryways.com