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Customer Service Specialist
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Job Description
Ingram Medical is a growing retail pharmacy company focused on serving and delighting our 84,000 diabetic patients. We are looking for a highly motivated Customer Service Specialist to serve our important customers.
Responsibilities:
Call and assist customers with orders
Serve Customers by actively listening and building rapport
Confidently communicate with customers and insurance companies
Maintain customer files in accordance with HIPAA regulations
Key all data completely and verify for accuracy
Respond promptly to all customer concerns
Perform other duties as assigned
Required Hours:
Mon – Fri (Morning and afternoon shifts available)
Benefits:
Medical, Dental, and Life insurance are available after 90 days full time employment. Vacation and holidays, Cafeteria Plan and a Wellness program are also available to regular full time employees.
Responsibilities:
Call and assist customers with orders
Serve Customers by actively listening and building rapport
Confidently communicate with customers and insurance companies
Maintain customer files in accordance with HIPAA regulations
Key all data completely and verify for accuracy
Respond promptly to all customer concerns
Perform other duties as assigned
Required Hours:
Mon – Fri (Morning and afternoon shifts available)
Benefits:
Medical, Dental, and Life insurance are available after 90 days full time employment. Vacation and holidays, Cafeteria Plan and a Wellness program are also available to regular full time employees.
Requirements
Requirements:
Integrity
Honest and trustworthy
Rigorous adherence to a high standard of work ethic
Reliable and consistent in timeliness, attendance, and quality of work
Present yourself professionally on the phone, in writing, and in person
Articulate thoughts well and communicate them clearly, both verbally and in writing
Have a naturally positive attitude and demeanor, and have a natural tendency to smile
Intelligent and bright
Assertive and driven (self-motivated), and requires no supervision to stay on task and complete work (self-disciplined)
Naturally look for ways to improve efficiency and effectiveness, and communicate ideas that will help us serve our customers better
Adaptable
Skilled in time management
Manage telephone calls professionally and efficiently
Skill to analyze, understand and delight customers
Qualifications:
High School Diploma
Spanish speaking preferred
Integrity
Honest and trustworthy
Rigorous adherence to a high standard of work ethic
Reliable and consistent in timeliness, attendance, and quality of work
Present yourself professionally on the phone, in writing, and in person
Articulate thoughts well and communicate them clearly, both verbally and in writing
Have a naturally positive attitude and demeanor, and have a natural tendency to smile
Intelligent and bright
Assertive and driven (self-motivated), and requires no supervision to stay on task and complete work (self-disciplined)
Naturally look for ways to improve efficiency and effectiveness, and communicate ideas that will help us serve our customers better
Adaptable
Skilled in time management
Manage telephone calls professionally and efficiently
Skill to analyze, understand and delight customers
Qualifications:
High School Diploma
Spanish speaking preferred
How to Apply
Contact: Tammy
Email: thermansen@ingrammed.com
Please send your resume to jreece@ingrammed.com. Please include the job title in the subject line.
Email: thermansen@ingrammed.com
Please send your resume to jreece@ingrammed.com. Please include the job title in the subject line.
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