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Keywords
Customer Service / Shipping
Job Number
Job Views
Company name
Pay Rate / Range
Location
Position Type
Date Posted
Job Description
JOB DESCRIPTION?
We are currently hiring for a full time customer service and shipping clerk. Applicants must be detailed oriented, good with computers, able to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Applicants must also be able to enter orders, pick, pack and ship product.
WHO IS KLYMIT?
Located in Ogden, UT Klymit is a manufacturer of inflatable gear and apparel. Offering the lightest weight, most compact, yet durable and high performing gear Klymit allows customers the ability to Kontrol the Elements. Check us out at www.klymit.com.
We are currently hiring for a full time customer service and shipping clerk. Applicants must be detailed oriented, good with computers, able to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Applicants must also be able to enter orders, pick, pack and ship product.
WHO IS KLYMIT?
Located in Ogden, UT Klymit is a manufacturer of inflatable gear and apparel. Offering the lightest weight, most compact, yet durable and high performing gear Klymit allows customers the ability to Kontrol the Elements. Check us out at www.klymit.com.
Requirements
Job Requirements and Responsibilities
Shipping
• pick, pack, ship, and process orders
• able to lift 50 lbs
• receive and input incoming orders from online or drop ship sources
• document and maintain shipping procedures
• responsible for improving and maintaining pick accuracy
• responsible for resolving issues related to order fulfillment and shipping
Customer Service
• answer inbound customer service phone calls and emails
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries and handle and resolve customer complaints
• enter sales orders into computer
• direct requests and unresolved issues to the designated resource
• keep records and follow up on customer interactions and transactions
• keep record of returned merchandize
• receive, process, and test/replace warranty products
Education and Experience
• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of shipping/receiving/order entry principles and practices
• numeric, oral and written language applications
• product knowledge
Key Competencies
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance
Shipping
• pick, pack, ship, and process orders
• able to lift 50 lbs
• receive and input incoming orders from online or drop ship sources
• document and maintain shipping procedures
• responsible for improving and maintaining pick accuracy
• responsible for resolving issues related to order fulfillment and shipping
Customer Service
• answer inbound customer service phone calls and emails
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries and handle and resolve customer complaints
• enter sales orders into computer
• direct requests and unresolved issues to the designated resource
• keep records and follow up on customer interactions and transactions
• keep record of returned merchandize
• receive, process, and test/replace warranty products
Education and Experience
• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of shipping/receiving/order entry principles and practices
• numeric, oral and written language applications
• product knowledge
Key Competencies
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance
How to Apply
Contact: Cory Tholl
Phone: 801-648-7189
Email: cory.tholl@klymit.com
Submit Resume to: cory.tholl@klymit.com
Phone: 801-648-7189
Email: cory.tholl@klymit.com
Submit Resume to: cory.tholl@klymit.com
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