The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The IT Manager will plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. The IT Manager is also responsible for maintaining, supporting, and upgrading existing systems and applications. This person will also define and implement IT policies, procedures, and best practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategy & Planning
•Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
•Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Operational Management
•Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
•Work with stakeholders to define business and systems requirements for new technology implementations.
•Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
•Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
•Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
•Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
•Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
•Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
•Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
•Oversee provision of end-user services, including help desk and technical support services.
•Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
•Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
•Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
•Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

Application Development
•Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise.
•Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues.
•Lead pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.
•Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
•Provide technical leadership to project managers and programmers working on development project teams.
•Review and analyze existing applications’ effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.

FORMAL EDUCATION & CERTIFICATION
•University degree in the field of computer science or information systems and 4+ years related work experience. Master’s degree in either of these fields or Master of Business Administration with technology as a core component preferred.

KNOWLEDGE & EXPERIENCE
•2+ years experience managing and/or directing an IT operation.
•Proven experience in IT infrastructure strategic planning and development, project management, and policy development.
•Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
•Experience with systems design and development from business requirements analysis through to day-to-day management.
•Knowledge of business theory, business processes, management, budgeting, and business office operations.
•Superior understanding of the organization’s goals and objectives.
•Demonstrated ability to apply IT in solving business problems.
•In-depth knowledge of applicable laws and regulations as they relate to IT.
•Strong understanding of human resource management principles, practices, and procedures.

PERSONAL ATTRIBUTES
•Strong leadership skills.
•Excellent written, oral, and interpersonal communication skills.
•Ability to conduct and direct research into IT issues and products.
•Ability to present ideas in business-friendly and user-friendly language.
•Highly self-motivated, self-directed, and attentive to detail.
•Ability to effectively prioritize and execute tasks in a high-pressure environment.
•Extensive experience working in a team-oriented, collaborative environment.

PHYSICAL DEMANDS AND WORKING CONDITIONS
•On-call availability
•Sitting for extended periods of time
•Occasional inspection of cables in floors and ceilings
•Lifting and transporting of moderately heavy objects, such as computer and peripherals

Contact: Jim Gibson
Phone: 801-756-9902
Email: jgibson@shelfreliance.com

Send cover letter and resume to Jim Gibson