The IT Support Technician will play a dual role as our Help Desk and QA Analyst by performing the following duties:

Help Desk Duties

1. Inspects personal computer equipment and reads order sheet listing user requirements to prepare computer for delivery.
2. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
3. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
4. Enters commands and observes system functions to verify correct system operation.
5. Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
6. Instructs users in use of equipment, software, and manuals.
7. Recommends or performs minor remedial actions to correct problems.
8. Coordinates activities with help desk, network services, or other information systems groups.
9. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
10. Replaces defective or inadequate software packages.
11. Refers major hardware problems to service personnel for correction.
12. Ability to work established business hours M-F.

QA Analyst Duties

1. Tests software programs to compare to specifications and documentation.
2. Identifies, analyzes, and documents defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
3. Creates test cases and test data.
4. Conducts compatibility tests with other software programs, hardware, multiple operating systems, and network environments.
5. Documents, tracks, and communicates test plans, test results, analysis, and unresolved problems.
6. Trains and supports users.
7. Communicates significant issues or developments identified during quality assurance activities and provides recommended process improvements to management.
8. Prepares reports to communicate involvement and results of quality assurance activities.

Education/Experience:

1. Bachelor’s Degree (BS/BA) in Information Technology, Computer Science, or Information Systems.
2. Three to five years related experience in a help desk support role.
3. One to three years QA experience and/or training or equivalent combination of education and experience.

Required Qualifications:

1. Experience with Windows XP/7, Windows 2003/2008 Servers, Office 2003 thru current, Symantec Endpoint Protection & Backup, Active Directory, VOIP Phone Systems.
2. Knowledge of networking fundamentals.
3. Excellent analytical problem solving skills.
4. Strong written and oral communication skills.
5. Ability to handle multiple tasks and logically organize and prioritize tasks.
6. Demonstrate outstanding customer service skills.
7. Follows through on commitments.
8. Must understand the urgency and can adapt workload to the situation.
9. Attempts to gain a better knowledge or understanding of the items supported.
10. Ability to work in a team environment.

Highly Desirable Skills:

1. Experience with Microsoft SQL.
2. CompTIA A+ Certification.

Contact: Emily Dance
Email: emily.dance@data-metrix.com

For more information, or to apply now, you must go to the website below. Please do not email your resume to us as we only accept applications through our website.

https://datametrix.iapplicants.com/application.php?job_id=383917&app_id=3669