NexTrust has an immediate opening for a broadly skilled Technical Support/Quality Assurance Representative to provide technical, analytical, documentation and project management support to all of NexTrust’s clients and team. Functions will include: technical support to clients, vendors, partners and team, testing and documenting of issues, client enrollments and various other projects deemed appropriate. The candidate will need to be a bright, imaginative, and capable support representative with strong communication skills specifically seeking to contribute in a thriving small business environment where they will be a key contributor to the overall success of the business.
PRIMARY RESPONSIBILITIES
The Position will have wide-ranging, cross-functional responsibilities in support of NexTrust’s business. Specific areas of responsibility include but are not limited to:
Delivering Tier 1 Technical Support via Phone and Email (70% of time)
Testing and Documenting Development Projects (20% of time)
Writing Business Requirements for Development (5% of time)
Documenting and Managing Various Ongoing Projects (5% of time)
Identifying opportunities to streamline processes with automated solutions

REQUIRED QUALIFICATIONS
•Strong verbal and written communication, technical and analytical skills.
•Extensive knowledge of business issues and processes as well as IT resources and enabling technologies.
PREFERRED QUALIFICATIONS
•Flexible, Results Driven, Team Player
•Excellent Problem Solving Skills
•Strong Project Execution Skills
•Business Reporting Knowledge
•Strong command of various business tools, applications, and formats including:
Productivity – Outlook, Excel and Word
•Ability to effectively manage multiple projects/task/assignments of various complexities, meet deadlines and work well under pressure.
•Ability to work independently on strategic issues with various parties, capable of managing fairly complex projects.
•Bachelor’s degree in related field(s)
•2+ Years Work Experience in Software Industries

Contact: Joe Fisher
Email: joefisher@nextrust.com

Please email or fax resume and any supporting documentation to Joe Fisher.
Email JoeFisher@NexTrust.com
Fax 435-615-9610
Please no phone calls.