Advanced Search 
Browse by Category
(121)
(112)
(12)
(69)
(225)
(103)
(50)
(124)
(47)
(224)
(813)
(408)
(149)
(9)
(77)
(52)
(225)
(86)
(66)
(31)
(282)
(12)
(36)
(186)
(320)
(5)
(68)
(0)
(858)
(5)
(11)
(64)
(222)
(67)
close X
Keywords
Technical Support Specialist
Job Number
Job Views
Company name
Pay Rate / Range
Location
Position Type
Date Posted
174248
1
$10 - $14 + (based on exp
Ogden, UT
Full Time Employee
Nov 20, 2012 (closes Dec 31, 2012)
Job Description
Since 1978, Intermountain Retail Solutions has been a nationwide leader in customer satisfaction and service. With installations from Hawaii to Alaska to Cape Cod, Intermountain consistently delivers the best service, support and knowledge in the industry. Our Cash Registers and POS hospitality systems can be configured for coffee shops, retail stores, restaurants, convenience stores, fireworks stands, and many other retail establishments. With over 100 years of combined experience and as a full service dealer we create POS solutions that meet or exceed our customers’ expectations.
Technical Support Specialist:
The Support Specialist provides internal and external technical support onsite, via telephone and or remote access. This position will be responsible for acting as an ongoing technical support contact. Will provide research resolution for escalations from internal and external team members, complete special projects as assigned, and interact with external customers, carriers and vendors. May be assigned to install, program and trouble shoot equipment onsite.
Technical Support Specialist:
The Support Specialist provides internal and external technical support onsite, via telephone and or remote access. This position will be responsible for acting as an ongoing technical support contact. Will provide research resolution for escalations from internal and external team members, complete special projects as assigned, and interact with external customers, carriers and vendors. May be assigned to install, program and trouble shoot equipment onsite.
Requirements
Responsibilities / Duties:
- Configure registers, keyboards, modems and other systems as required
- Interact with internal and external parties as the ongoing technical support for POS issues
- Maintain internal tracking system with project information
- Coordinate testing of POS systems before installation
- Communicate/coordinate with vendors and customers to coordinate projects through completion
- Complete special projects as assigned
- Meet or exceed customer expectations
Experience:
- Customer Service Experience
- Previous Technical Service Experience Required
Skills/ Abilities:
- Strong ability to work independently
- Strong technical proficiency
- Excellent oral and written communication skills
- Must be able to work outside of normal work hours
- Excellent organization and prioritization skills
- Strong customer service orientation
- Familiar with Microsoft Office
- Ability to be an effective team member
- Must know basic Windows administration and networking
- Configure registers, keyboards, modems and other systems as required
- Interact with internal and external parties as the ongoing technical support for POS issues
- Maintain internal tracking system with project information
- Coordinate testing of POS systems before installation
- Communicate/coordinate with vendors and customers to coordinate projects through completion
- Complete special projects as assigned
- Meet or exceed customer expectations
Experience:
- Customer Service Experience
- Previous Technical Service Experience Required
Skills/ Abilities:
- Strong ability to work independently
- Strong technical proficiency
- Excellent oral and written communication skills
- Must be able to work outside of normal work hours
- Excellent organization and prioritization skills
- Strong customer service orientation
- Familiar with Microsoft Office
- Ability to be an effective team member
- Must know basic Windows administration and networking
How to Apply
Contact: Wayne Roberts
Phone: 801-399-9200
Email: info@im-rs.com
Resume may be faxed or emailed.
Fax: 801-991-7000
Email: info@im-rs.com
Phone: 801-399-9200
Email: info@im-rs.com
Resume may be faxed or emailed.
Fax: 801-991-7000
Email: info@im-rs.com
more by employer
report abuse
add to favorites
email a friend
share on facebook
share on twitter
Fraud Tips:
- Research the company before submitting your resume or personal information to them.
- If the company is asking you to cash checks and wire money back to them then the job is a scam.
- Listen to your instincts. Does something seem odd in the job posting or in your comminucations with the company? Is it too good to be true?
Site Index
KSL's Children's Television Programming Reports, as well as its FCC public inspection file, are available for viewing during regular office hours at the KSL Broadcast House or online.
The station representative who can assist a person with disabilities with issues related to the content of the public files is Mike Dowdle, available during regular office hours at closed_captioning@ksl.com and (801) 575-5555.
The station representative who can assist a person with disabilities with issues related to the content of the public files is Mike Dowdle, available during regular office hours at closed_captioning@ksl.com and (801) 575-5555.
© 2013 ksl.com | KSL Broadcasting Salt Lake City UT | Site hosted & managed by Deseret Digital Media - a Deseret Media Company v05
