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Doba, previously listed as the #23 fastest growing company on the Inc. 500, is now accepting resumes and cover letters for the Customer Support Representative position. A three-time winner of "Best Companies to Work For in Utah," Doba is a fun, casual, challenging, fast growing technology company and online leader in product sourcing. Duties: - The support team is responsible for answering all customer related questions and concerns in a professional and timely manner. - This job involves data entry and requires meticulous attention to detail. - THE IDEAL CANDIDATE WILL POSSESS THE ABILITY TO UPSELL PRODUCTS AND PERFORM WELL IN ACCOUNT RETENTION. Preferred shift hours 10:00 am - 7:00 pm MST M-F Extra Benefits: Company Benefits: Medical, Dental, Long-term and Short-term Disability, Life Insurance, Flexible Spending Account, Simple IRA with 3% Doba Matching, Paid Time Off, 10 Company Paid Holidays, etc. Company Perks: Lunch once a month, Doba Parties, Company Sponsored Events (i.e. Movies), pool table, etc.
Relocation costs may be covered.
Basic Requirements: - This position requires applicants to have excellent verbal and written communication skills as well as problem solving skills. - Applicants will need to work well in a team environment. - Multitasking skills are required as the applicant selected will provide customer support via email, online chat support, and phone support. - Basic ability to perform product research and troubleshooting of orders, sometimes simultaneously, is required. * High School Diploma * 1+ years of customer service experience * Ability to type 40 WPM * Proficient with Microsoft Word and Excel Preferred Requirements: * Associate Degree * 2+ years of customer service experience * Experience supporting Internet, e-commerce, and dropshipping. * Experience buying/selling online
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