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  • Posting Date Nov 13, 2012
  • Closing Date Dec 13, 2012
  • Contact Name BambooHR
  • Salary N/A
  • Category Customer Service
  • Location Provo, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 169742
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    Customer Service Specialist

    BambooHR Provo, UT | Posted Nov 13, 2012

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    Job Description

    We???re looking for a few more incredible people to join our Customer Service team! As a member of this team, you'll be the face of BambooHR to the customer as you interact with them by phone and email. You???ll be responsible to help make our customers' transition to BambooHR as smooth as butter. You???ll customize their account, import employee data, answer questions related to the functions of the software, and help delight customers with our amazing service. We???re looking for someone who loves to help others solve problems and lighten their workload, someone who can be passionate about our product and company, and someone who enjoys working with terrific people. Excellent written and verbal communication skills are a must, as is the ability to problem solve quickly while providing a friendly and satisfying resolution for the customer to their question or concern. We are looking for a full-time person to work in our Provo office. If you are sharp, capable, and think you're a fit - then we can train you, we need you, and we look forward to hearing from you as soon as possible! Responsibilities ??? Coordinates new client implementation and client data migration activity including: project planning to move existing data into BambooHR, account customization, training, and client satisfaction ??? Interface with client's executive level HR and other officers to obtain, verify and validate correct HR data with minimal errors in order to direct all BambooHR implementation and training activities ??? Ensures project plan execution and directs data conversion activity, ensuring that conversions are done accurately and on time ??? Converts and adjusts acquired HR client data for import into, and custom configuration of BambooHR system ??? Ensures client satisfaction through ongoing communications and reacts quickly to client issues ??? Suggests and helps develop new approaches to improve effectiveness of implementation services ??? Rapidly obtain product knowledge ??? Represent BambooHR and maintain excellent service standards through quick and professional response to email, web and phone inquiries

    Relocation costs may be covered.


    ??? High degree of initiative and self-motivation and willingness to dive into the details of the process ??? Experience managing projects and processes ??? Have a passion for customers and an ability to champion high levels of client satisfaction ??? Excellent eye for detail and excellent communication skills ??? Experience with manipulating data with Excel is a major plus, though not required ??? Time management and organization skills ??? Work independently with honesty and integrity ??? Strong information gathering, analytical thinking and problem-solving ability ??? Competent in use of Microsoft Office (Word, Excel, PowerPoint) ??? Typing speed +40WPM is preferred ??? Previous customer service experience is a plus

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