SUMMARY: Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

Financial
Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Responsible for preparation of property budget and forecasts.

Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit.

Explains and manages financial activities. Reconcile all financial accounts.

Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.

Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

Sales
Works with Area Director of Sales and Area Manager(s) to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.

Make sales calls as outlined by the ADOS, Area Managers, Regional Directors and Executive Vice President.

Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the company’s visibility within the local market.

Coordinates and implements sales and marketing activities of the property.

Guest Satisfaction
Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates.

Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

Employee Management
Recruits qualified applicants. Trains employees in accordance with company standards.

Motivates and gives direction to all employees.

Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.

Adheres to federal, state and local laws employment related laws and regulations.

Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.

Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.

Ensures that employee related issues are resolved in a manner consistent with company policies.

Mentors and develops Assistant General Manager; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides training and on the job tasks to prepare AGM for GM opportunities.

Performs duties in all aspects of hotel operations whenever needed.

Property Appearance
Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance.





Miscellaneous
Shares “Manager on Duty” responsibilities with the AGM.

Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties as needed to ensure the optimum operation of the property.


SUPERVISORY RESPONSIBILITIES:
Directly manages an Assistant General Manager who supervises a total of 8 to 10 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Managers are not to spend more than 50% of their time performing hourly tasks. This includes any hourly function or combination of hourly duties such as front desk coverage, housekeeping duties, laundry duties, porter or maintenance duties.

Managers may determine on their own the schedules they will need to work in order to comply with the management coverage of the front office; however the work must be shared between the property’s management team to ensure that no one manager exceeds the maximum of 50% hourly duties.

If a manager finds himself or herself spending more than 50% of his or her time performing hourly duties, it is his or her obligation to report the situation to the appropriate RDO or EVP.

Short term, temporary exceptions to the guidelines, particularly when one of the management team is on vacation, sick leave or other leave, must be reviewed with the manager’s RDO and Human Resources.

EDUCATION and/or EXPERIENCE:
Minimum three years related hospitality management experience required; 4-year degree highly preferred. .

Contact: Ernst Leal
Email: eleal@extendedstay.com

Please send a resume to eleal@extendedstay.com.