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  • Posting Date Nov 02, 2012
  • Closing Date Dec 01, 2012
  • Contact Name Will Matheson
  • Salary N/A
  • Category Software Development
  • Location Orem, Utah
  • Job Type Full-time
  • Years of Experience N/A
  • Industry N/A
Ad Number 163390
Member Since: Aug 2012
Favorite of: 2 People
Page Views: 5 Views

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    Technical Support Associate

    Mozenda Orem, UT | Posted Nov 02, 2012

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    Job Description

    At Mozenda we're revolutionizing the way businesses collect and use data from the Internet to perform business intelligence, competitive pricing, market sentiment, and other forms of analysis. In particular, we make it easy for mere mortals to get exactly the data they want from any website on the Internet. And we make it fun, too! Mozenda is a privately owned tech startup in Orem, Utah. We're profitable with increasing revenue growth. Since launching publicly four years ago, we've attracted tens of thousands of users and are still growing rapidly. Our passion is making a product that rocks and putting it in thousands of people's hands. We offer competitive salaries and benefits, interesting challenges, and a fun work environment. We're looking for great people to join us. To learn more about the company please visit Job Description: This associate will complete many different and often-times unrelated tasks that result from the needs of a growing business; however, his or her primary responsibilities will include providing technical support to customers by phone, giving product demonstrations via web meeting, fulfilling services contracts (for a commission), communicating customer issues to engineering and responding to email and forum posts, and generally assisting in the development of new product features. The ideal candidate will be someone who is entrepreneurial, enjoys the challenging environment of a small company, self-motivated and highly organized. The candidate should also be extremely detailed oriented and know how to accomplish tasks in an organized manner. The individual will enjoy spending a considerable amount of time giving software demonstrations and answering support related phone calls and emails. This position is a highly regarded position in the company and is critical to our SaaS model. The successful candidate will find plenty of opportunities for advancement.

    Relocation costs may be covered.


    Required Qualifications: - Proficient in MS Office - Working knowledge of HTML, XML, SQL Server and Java Script - Basic understanding of regular expressions, XPath, and the .NET framework a plus - Programming experience a plus but not required - Strong oral and written communication skills - A desire to learn and find ways to improve the company

    Additional Information

    1) Review the company description, job description, and required qualifications

    2) E-mail resume and cover letter to

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