MediConnect Global is a leading provider of medical record retrieval, digitization, coding, extraction, and analysis. MediConnect serves clients across large life insurance agencies, health insurance companies, and regional law firms by providing exceptional health information technology service and support. MediConnect Global offers exciting opportunities for career advancement in a fast-paced environment where quality work and performance are rewarded.

We are currently seeking a VP, Account Management – Health Information Services at our South Jordan, Utah location. This position reports to the Chief Operations Officer.

Principal Responsibilities:

• Take an active role in the strategic development of the Health Information Services vertical of the business
• Retain and expand existing business by developing strong relationships with clients, anticipating needs and up selling value-added services
• Effectively communicate with clients on a consistent basis, both verbally and written, to resolve issues, review service needs and usage trends.
• With the help of a team of Customer Service Managers (CSM) and Customer Service Representatives (CSR) under your direct supervision, service the account related needs of an assigned set of strategic customers.
• Proactively identify accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers.
• Provide management team with customer feedback on product improvements
• Manage all Account Managers and Customer Service Managers
• Obtain and verify new accounts

• Proven Account Management skills required in order to create, maintain and enhance customer relationships.
• Minimum 5 years of account management or related experience
• Experience with offshore business process outsourcing
• Must be able to quickly understand the client, their products and their industry
• Proven skills in managing an effective and successful customer-focused team
• Excellent communication skills
• Ability to create and maintain accurate, accessible and organized reports and documentation
• Ability to present results and strategy at senior management level and considering the variety of knowledge levels within the audience

Fill out our online application today by copying and pasting this URL into your web browser

http://www.mediconnect.net/company/careers/overview.asp

You will be asked to upload your resume and complete an assessment.

No recruiters please