Wasatch I.T. (formerly Wasatch Software) is hiring for the position of Computer Help Desk Technician. This position is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software:
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Support of disaster recovery solutions
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• System documentation maintenance and review in ConnectWise
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages


Employment with Wasatch I.T. includes the following compensation and benefits:
• $10-$20/hr, DOE
• Full-time or Part-Time; Southeastern, ID
• Medical, dental and life insurance
• Fun, fast-paced work environment
• Work with a very diverse variety of people and technologies
• Cell phone and mileage reimbursement
• Fast Growing and Award-winning Company
o Microsoft “Partner of the Year” for Southwest U.S.
o 4 Consecutive Years on Inc. Magazine’s “Inc. 5000 List”
o Received 3 Consecutives “Utah 100” awards from Governor Gary Herbert
o TechSelect “Outstanding Program Member”
o Tech 200 and Tech 500 Award Winner

• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

Contact: HR Manager
Email: service@wasatchit.com

Submit your resume to service@wasatchit.com to be considered for a position with Wasatch I.T. today!