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Keywords
Client Support Specialist
Job Number
Job Views
Company name
Pay Rate / Range
Location
Position Type
Date Posted
145920
3
$10.50 - $11 + bonus
Draper, UT
Full Time Employee
Sep 21, 2012 (closes Oct 20, 2012)
Job Description
Progressive Finance is looking for a top-notch Client Support Specialist. We are growing and looking to strengthen our client services department. To perform this job successfully, an individual must be able to maintain a positive attitude, communicate well, and have fun. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Progressive has helped thousands of Retail Stores & Merchants provide financing for their customers for over 13 years. In today’s challenging economic conditions we are leading the way in consumer financial assistance. Progressive is headquartered in Salt Lake City, Utah. We have over 200 employees and are doing business in 46 states.
Progressive has helped thousands of Retail Stores & Merchants provide financing for their customers for over 13 years. In today’s challenging economic conditions we are leading the way in consumer financial assistance. Progressive is headquartered in Salt Lake City, Utah. We have over 200 employees and are doing business in 46 states.
Requirements
MINIMUM QUALIFICATIONS:
• Associate’s degree or equivalent from two-year college or technical school or equivalent work experience
• Ability to read, write, and communicate effectively to customers and employees
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must know how to use Microsoft Word, Excel and internet explorer
• Must type 40 wpm
ADDITIONAL QUALIFICATIONS/SKILLS:
• Always available to take calls; never avoid them
• Identifies and advises operational issues
• Records detailed notes of call in customer accounts
• Transfers customers to appropriate departments
• Inputs invoice information for contracts, answers email requests
• Solicits web services to customers
• Manages difficult or emotional customer situation while controlling personal emotions.
• Open to supervisors’ and team leaders’ critiques and applying them promptly to calls.
• Speaks clearly, pleasantly and persuasively in positive or negative situations.
• Achieves excellent call quality and works toward a perfect quality assurance rating
• Responds to and follows-up on customer needs not immediately resolved
• Associate’s degree or equivalent from two-year college or technical school or equivalent work experience
• Ability to read, write, and communicate effectively to customers and employees
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must know how to use Microsoft Word, Excel and internet explorer
• Must type 40 wpm
ADDITIONAL QUALIFICATIONS/SKILLS:
• Always available to take calls; never avoid them
• Identifies and advises operational issues
• Records detailed notes of call in customer accounts
• Transfers customers to appropriate departments
• Inputs invoice information for contracts, answers email requests
• Solicits web services to customers
• Manages difficult or emotional customer situation while controlling personal emotions.
• Open to supervisors’ and team leaders’ critiques and applying them promptly to calls.
• Speaks clearly, pleasantly and persuasively in positive or negative situations.
• Achieves excellent call quality and works toward a perfect quality assurance rating
• Responds to and follows-up on customer needs not immediately resolved
How to Apply
Contact: Damon Johanson
Email: employment@progfinance.com
Apply online at http://Progressive.recruiterbox.com/jobs
Email: employment@progfinance.com
Apply online at http://Progressive.recruiterbox.com/jobs
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