Amirsys, Inc. is a medical informatics company providing online access to physicians and students for subscriptions to diagnostic reference databases and learning portals. Our online systems are used worldwide to help physicians provide the highest quality of care to their patients. Due to a dramatically expanding product line, we are in need of a full time customer service representative.. This is a great opportunity for an experienced representative to learn about the medical informatics industry and play an integral role in our growing customer service processes.

This position will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. The successful candidate will possess an outstanding customer service experience and the ability to take ownership and work independently to meet growing and changing customer service goals.

Main Job Tasks and Responsibilities
- Use business knowledge and problem solving skills to provide customers with exceptional service by promptly responding to routine and complex customer inquiries via telephone and email for all Amirsys online products.
- Obtain and evaluate all relevant information to handle inquiries
- Triage, respond and direct requests and unresolved issues to the designated resource and communicate/coordinate with internal departments if necessary
- Document details of customer interactions, inquiries, comments, complaints and of actions taken
- Assist customers with account maintenance including changes, updates, online access, registration, and billing

- BA/BS Degree Preferred
- Strong customer service background
- Strong interpersonal skills facilitating effective communication to customers and corresponding internal department and contacts
- Ability to adapt to change
- Problem analysis and problem-solving skills with attention to detail and accuracy
- Ability to take initiative and work independently
- Excellent verbal, written and computer skills
- Ability to confidently and expediently acquire new skills and concepts
- Knowledge of Microsoft products and applications including operating systems, web browsers, Word and Excel
- Experience with SalesForce and ZenDesk preferred
- Knowledge and experience in computers and technology preferred
- Bi-Lingual preferred

Contact: Nate Jones
Email: njones@amirsys.com

Please send e-mail with resume and salary history attached. For more information about Amirsys, please visit our website: http://www.amirsys.com