Customer Service Representative

Description:

Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.



Position Purpose: The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.

Job Responsibilities:
1. Collaborate with Operations Team to develop clear, consistent and effective communications framework for each C3 site.
2. In the context of continuous improvement, identify gaps and propose innovative methods to improve our internal communications.
3. Work closely with the managers of our different divisions to support their communication needs around business updates, strategies and company initiatives.
4. Review, format and edit existing material for final release.
5. Capture meeting information, producing meeting notes.
6. Handle scheduling and logistical support for focus groups, taskforces, and other employee meetings or gatherings.

Qualifications:



1.1+ years of experience in customer service required ideally in the program’s industry. Degree or appropriate education may be substituted for experience.
2.Strong detail orientation and excellent communication/listening skills.
3.Ability to pass all skill assessments including demonstrated experience with Microsoft applications
4.Ability to pass background checks
5.Bilingual (Spanish/English) skills a plus as required
6.Demonstrated passion for excellence with respect to treating and caring for customers.
7.Strong decision making and analytical abilities.
8.Ability to identify customer needs and clearly articulate product and service offerings.
9.Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.
10.Highly developed sense of integrity and commitment to customer satisfaction
11.Meet all attendance and dependability requirements
12.Team player

Apply on the C3 website www.c3connect.com