Vivint reaches $100K settlement with Wyoming after alleged violations

Vivint reaches $100K settlement with Wyoming after alleged violations

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SALT LAKE CITY — The state of Wyoming and Vivint, a Utah County-based home security company, have a reached a consumer protection settlement after the company's salespeople were accused of misleading consumers.

According to a statement from the Office of the Attorney General of Wyoming, Vivint salespeople allegedly committed “unfair or deceptive” violations against Wyoming residents while selling security systems.

The settlement comes after what the attorney general's office described as a multi-year, "cooperative review."

"Vivint has resolved Wyoming’s concerns," the statement said. "Vivint has also agreed to pay $100,000 to be deposited into Wyoming’s general fund. This settlement does not constitute a judicial finding or an admission that Vivint violated any Wyoming law.”

In addition to the money, Vivint agreed to comply with Wyoming’s Consumer Protection Act, which “protects consumers from high pressure door-to-door sales by granting a three-day cooling-off period during which a consumer can cancel most door-to-door sales exceeding $25.”

Under the terms of the settlement with Wyoming, Vivint salespeople must also not do any of the following:

  • Make any false or misleading statements
  • Solicit a consumer at a home with a posted “no solicitation” sign
  • Solicit a consumer at a home outside of municipally imposed time restrictions
  • Continue to solicit a consumer if the consumer expresses a desire that the salesperson stop soliciting
  • Enter a consumer’s premises without permission
  • Use the name of a consumer’s neighbor in solicitation efforts unless the neighbor consents to the use of his or her name.
The settlement also requires Vivint salespeople to provide a refund within 10 days if a customer cancels their purchase during the three-day window.

The settlement comes on the heels of "earlier settlements with 18 individual Vivint salespeople over alleged violations committed during the 2015 summer sales season." Vivint was denied a renewal of their door-to-door sales license by the city of Cheyenne that summer.

Vivint has denied any wrongdoing. The attorney general’s office agreed to a settlement to avoid litigation.

Vivint, Inc. Settlement Agreement w WY AG_FINAL by KSLcom on Scribd

***Editor's note:** The content of this article was taken from a press release sent out by the Wyoming Attorney General's Office. This is not information gathered by KSL.com reporters.*

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