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This is Lane Beattie of the Salt Lake Chamber with your Utah Business Report.
For the fifth year in a row, SelectHealth was ranked highest in member satisfaction among other health plans in the Intermountain West region. The J.D. Power 2014 Member Health Plan Study measures satisfaction among more than 34-thousand members of 136 health plans in 18 regions in the county. SelectHealth received the highest ranking in each of the study's categories.
At SelectHealth, member advocates work with patients to help them find the right doctor for their needs, schedule appointments or find a nearby health care facility with availability appointments.
The personal touch of SelectHealth resonates with consumers. One SelectHealth member recently noted their "tone and attitude let me know that they were on my side, which was a very pleasant surprise."
At the end of the day, quality service is the key to superior customer experience and engenders a feeling of trust and dependability—something every business should be instilling in their customers. Congratulations, SelectHealth, for being among the best of the best!
This is Lane Beattie on KSL News Radio.
