Stop the bickering in your family

SALT LAKE CITY — Life is a complicated and messy endeavor. Life Coach Kim Giles is here to help you with simple, principle-based solutions to the challenges you face. Coach Kim will empower you to get along with others and become the best you.

Question:

Our family bickers like no other, and after a while it can rank on your nerves. The bickering can and does often end in argument with hurt feelings and misunderstandings. But for some reason, they keep doing it over and over again. Any advice to intervene and stop this behavior?

Answer:

My main goal in writing this column is to help you understand human behavior better, so you can see situations accurately and respond in a way that will create the results you want. Before I give you some advice to stop the fighting, I’d like to explain why most people bicker and argue.

People generally bicker for one of these five reasons:

• They are generally unhappy about their life and enjoy sharing their misery with others.
• They are addicted to the rush fighting brings. (They may be adrenaline junkies.)
• They perceive most situations in a way that makes them feel diminished, threatened, taken advantage of or mistreated in some way. This doesn’t have to be accurate; they only have to see it that way. Whenever this happens they feel the need to defend or attack to protect themselves.
• They have deeply-rooted self-esteem issues and subconsciously tend to focus on the perceived bad in other people in order to feel better about themselves. (This stems from a fear of not being good enough.)
• They are selfish, or possibly sociopathic, and enjoy making others feel diminished, bothered or challenged.

Look at your family members and see if you can identify why they behave the way they do. You must understand that most bad behavior is motivated by No. 3 and No. 4. Most people behave badly because they are scared. It will help you see these situations accurately if you ask yourself these three questions:

• What is this person afraid of right now?
• What is he really asking for?
• What does she need to quiet her fear? Most of the time, these people need love, understanding, attention or validation. Let me explain what I mean by the word "validation," though, because it does not mean that you agree with this person. I believe you can completely disagree with everything he or she says, and still validate him as a person. To me, validation is about honoring and respecting another person's right to see the world the way he sees it, and think and feel the way he does. You may not agree with his position, but you can honor his right to be who he is at this point in his journey.

You can validate this person's worth as a human being by just being willing to listen to her thoughts and feelings, and honor her right to have them. When you do this, the other person generally calms down. I believe the best answer in any situation is to give love and validation.

You may want to remind the other person of your love in the middle of the fight: “In spite of this fighting I love and respect you, and I just want you to remember that my love for you is bigger than this issue.” (I actually use this in my personal life.)

Here are some other suggestions that would diminish the amount of bickering:

1) Learn how to have mutually validating conversations. I have a worksheet on my website that explains how. If you will follow the steps exactly, it will greatly improve your relationships.

2) Institute a family time-out rule. Everyone must agree ahead of time to honor this rule. The rule says that if a conversation gets heated and someone calls a time-out, everyone will walk away, go to their corners and calm down before you talk about this issue further.

3) Be accurate with your words. What I mean is, don’t exaggerate, over-generalize or personalize your complaints. John Gottman from the University of Washington did a study on how couples fight and how their words affected the success or failure of their marriages. (You can read about this in the book "Blink" by Malcolm Gladwell). Gottman discovered that if people made an issue personal and turned to character assassination, rather than focusing on specific complaints, the relationship wouldn’t survive. He said to make sure you didn't turn the complaint of, “You left your dishes on the table” into, “You're such a lazy slob.” He could listen to people fight for only a few minutes and predict if their relationship would make it, based on the words they used.

4) Decide to let love override most small issues. Gottman also said people are generally in one of only two states in their relationships: They were either in “positive sentiment override” where they could quickly forgive most offenses because their love would override most the issues, or “negative sentiment override” where they would draw lasting negative conclusions about each other from each offense. In these negative relationships, even good deeds were seen as good deeds from a bad person. If you have an underlying dislike for someone in your family that is showing up in every situation, I would recommend some professional help post-haste.

5)Decide right now to let people be a “work in progress.” A painter hangs a sign like this on a painting when he leaves for lunch, because he doesn’t want anyone to judge it yet. The people in your life are all struggling, scared students in the classroom of life. They have a lot to learn and they need some room and permission to be imperfect and grow. Imagine everyone in your family with that sign around their necks every day and choose to forgive most offenses, because you're imperfect, too.

You can do this.

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Kimberly Giles gives her advice in the "LIFEadvice" series every Monday on ksl.com. She is the founder and president of www.claritypointcoaching.com. She is a sought after life coach and popular speaker who specializes in overcoming fear. She offers a free webinar every Tuesday night with info on her website.*

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