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NORWALK, Conn.--(BUSINESS WIRE)--Apr 24, 2014--HomeServe USA (HomeServe), a leading provider of home emergency repair service plans, today announced that it has received the “SRO” or Self Regulatory Organization Accreditation from the Professional Association for Customer Engagement (PACE). HomeServe was recognized at the Association’s recent annual meeting in Hollywood, Florida. The SRO Accreditation is an honor reserved for companies committed to the highest caliber of customer care, best practices and compliant behavior.
Phil Grudzinski, CEO of PACE presents certificate awarding the PACE-SRO Seal of Accreditation to Michael Rauscher, Chief Marketing Officer of HomeServe USA. (Photo:Business Wire)
The PACE-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the PACE-SRO is to assure a positive contact center experience for consumers and provide an objective system that reinforces companies’ commitment to the highest standards and best practices in regulatory compliance.
“We are very pleased and proud to receive the PACE-SRO Seal of Accreditation,” stated Tom Rusin, CEO of HomeServe USA. “We work hard every single day to provide our 1.5 million customers with excellent service, from the moment they sign up for a service contract, to when they call for service, to when repairs are being made at their homes. Only a limited number of companies have earned this seal, so it is a true testament to our customer focus, and the dedication of all of our team.”
To receive Accreditation, HomeServe completed a three-step process that involved a lengthy self-assessment, evaluation by an independent auditor and then an application for Accreditation, which is voted on by the PACE Board of Trustees. A company’s identity is withheld from the Trustees to avoid biasing toward applicants and the recommendation is based on the detailed analysis from the independent auditor.
“At PACE, our goal is to recognize excellence in the way businesses are serving their customers, through contact centers, email, chat, social media, web and text,” said Phil Grudzinski, CEO of PACE. “HomeServe adheres to an excellent model of customer service throughout these channels, so we are very pleased to honor the company with this distinguished certification.”
HomeServe provides more than 2.4 million emergency repair plans to customers throughout North America. Contract holders have access to a Repair Hotline that is staffed and available 24 hours a day, 365 days a year to bring local, licensed and insured contractors right to their home for repairs. information available at www.homeserveusa.com.
About PACE
PACE is the Professional Association for Customer Engagement. PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, technology that fuels these centers and businesses that use these services, we recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement. http://www.paceassociation.com
About HomeServe
HomeServe USA Corp (HomeServe) is an independent provider of Emergency Repair Service Plans. For over a decade, the company has protected homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality service. HomeServe serves more than 1.5 million homeowners in the US and Canada and dedicates itself to being a customer-focused company providing best in class emergency repair plans through utility partners and directly to customers. HomeServe plans are underwritten by Wesco and Technology Insurance Companies, AmTrust Financial Services Companies rated “A” by AM Best. For more information about HomeServe, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and like us on Facebook at www.facebook.com/homeserveusa.
Photos/Multimedia Gallery Available:http://www.businesswire.com/multimedia/home/20140424005391/en/
CONTACT: HomeServe USA
Myles Meehan, 203-356-4259
myles.meehan@homeserveusa.com
or
ICR, Inc. for HomeServe USA
Sari Martin, 646-277-1256
sari.martin@icrinc.com
KEYWORD: UNITED STATES NORTH AMERICA CONNECTICUT FLORIDA
INDUSTRY KEYWORD: ENERGY UTILITIES PROFESSIONAL SERVICES HUMAN RESOURCES INSURANCE OTHER PROFESSIONAL SERVICES RETAIL SPECIALTY CONSTRUCTION & PROPERTY RESIDENTIAL BUILDING & REAL ESTATE OTHER CONSTRUCTION & PROPERTY OTHER RETAIL
SOURCE: HomeServe USA
Copyright Business Wire 2014
PUB: 04/24/2014 09:30 AM/DISC: 04/24/2014 09:30 AM
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