Trip to the gas station costs Utah man thousands
One tank of gas cost a Utah man thousands of dollars. The good news is he'll get the money back; the bad news is he's not alone. July 2nd, 2009 @ 6:09pm
By Whit Johnson
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and Maverick should have to make him WHOLE as far as money lost, even fees charged. none of this was the customers fault and he should not have to suffer anything.
@MyOpinion4U - Its the credit card processing companies fault which handles transactions.
@Menace2society - One company blames another company while the consumer gets stuck in the middle. Maverick should make him whole then go after the processing company to get reimbursed after ten years of litigation. The consumer should not have to be involved in any of that.
@Golemx - That's how it works whether you buy gas or stay at a hotel it goes through a system like Authorize.net. Bottom line is it was caused by the processing company not Maverick.
@Menace2society - I don't do business with the card processor I do business with a retailer. If I have a problem at their store they better fix it. They can go after who ever THEY had a problem with later. Other wise I don't do business any longer.
@Menace2society - I expect MAVERICK to take care of it.......That's just the risk MAVERICK needs to assume, if they are running a business....
@trytorelax - Right in the article it says they wired money to his account the very next morning. They covered the customer first, just like they should have.
@MyOpinion4U - Perhaps Maverik did just that, plus fees and a free tank of gas. Don't assume the worst. My guess is that Maverik made sure all the money was covered, plus any fees and free bit of gas to boot. Maverik will get their fees back from their processor I am sure, no where in the article does it say otherwise.
The Other company is at fault, maverik had nothing to do with this incident and i know for a fact they are resoling the issues for the customers that were affected. Maverik is an awesome convent store that i make all my purchases at
they hold accounts.. juggle accounts, apparently, "over drafting" has become the new sensation, to raise billions quickly.
@gardenofwrath - All the BANKS. That's why I'm a Credit Union advocate.
@Silver Fox - Credit Unions? Who here really likes banks?
@Silver Fox - At least I could get a mortgage at a bank. Utah First Credit Union kept me waiting 3 mos for a mortgage loan and just blew it off ... still haven't even got a rejection letter from them though. Every time I called them it was the same old "we are waiting for the underwriters" story.
Welcome to the computer age. Any body out there remember what a dollar bill looks like?
@bgm666 - Cash keeps looking better and better everyday. All theses scamming fees that you get hit with at the drop of a hat. Not worth it.
@bgm666 - I think I faintly remember what money looks like. I think it was green and came in denominations of $1, $5, $10, $20, etc and I think each denomination had a different US politician. I believe the $1 had Washington, The $5 had Lincoln, and it's been so long since I handled money that I cannot remember the rest. I also think they had coins too for fractional amounts. There was a copper looking coin called the penny worth 1/100 of a dollar, a nickel colored coin called the nickel worth 1/20 of a dollar and I think they even had a $1 coin that at one time was nearly the size of a quarter then they made it slightly larger and gold in color because it was confused with quarters and half dollars.
I'd be telling maverik and this credit card processing company to make me an offer or expect a lawsuit for "emotional distress," time lost, and a dozen other things. Maverik better be making this right. Just saying "oops it was a glitch" DOESN'T CUT IT.
@jamie62 - I would be changing whoever it is that processes my company credit card transactions so I don't lose any more customers from a "computer glitch". Especially when my company ends up in the news whenever a "glitch" happens.
@jamie62 - Maverik is doing everything they can to reimburse these people. Maverik is NOT just saying " oops it was a glitch" and doing nothing about it. The guy in Utah had his money back in his account the next day. For you to say make me an offer or get a lawsuit is ludicrous! This is technology and it is not perfect, if you do not expect glitches in technology then you are a very close minded person. The mention of a lawsuit makes me laugh, that can be compared to trying to sue a fast food chain because you burnt yourself on hot coffee. All this is, is someone trying to make a quick buck. They get their money back and the fees from their bank and that should be it! Plus, half of these people have no room to comment if they can't even spell the company name right. It is Maverik not Maverick! Go MARVERIK!!! =)
@mcrfan87 - (not trying to be rude, but I just wanted to point out that you spelled Maverik wrong, too in "Go MARVERIK!!!"
ps mcr =
ps mcr =
I drove an airport shuttle van for over seven years. I averaged about 100,00 miles per year. Fueled at Maverik about 60-70% of the time. Never had a problem. I also bought lots of chevron gas back in the days when their gas was 2-4 cents per gallon more than others. The last few years, however, the price difference became too large. On North Temple and Redwood road the gas at the Chevron on the NW corner is sometimes as much as 20 cents per gallon higher than as the other stations at that intersection. I was in Elko, Nevada last Friday. Gas at the Chevron next to the Red Lion Hotel was 3.49.9/gallon for regular unleaded. Two blocks to the west, Sinclair was 275.9 Tesero was $2.76.9/gallon, Sinclair was $2.79.9/gallon and Conoco WAS $2.69.9/gallon. The gas all comes from the same refineries. I have seen Flying J and Holly trucks at all different station, no matter what brand they may advertise.
This is where Maverick should step in and pay for the guy's mortgage, life insurance and everything that he got stuck with. After all it was their bad choice of credit processing company that ruined the guy's day, right?
is cuss people in utah make you pay an arm and a leg for beer and smokes, and now gas sounds like the guy went to the pumps on a sunday all i want to know is how much for a wife
this poor guy cant pay his creditors on time and possibly strapped for the holiday...which makes me say....what can i do to help you
I gassed up at that same store one time and went inside to buy something else. I use a debit card and I always look at the receipt and then chuck it in the garbage. When I went inside and the clerk asked me if I got gas and I said yes. She asked me if I paid for it outside and I said yes. She then asked me for a receipt and I told her I looked at it and threw it in the trash. She then said "Yeh right" and asked me to go get it. I told her to cancel my inside purchase and that I was going to drive home to Stansbury Park on I-215/I-80 and to call the cops and have me arrested if she didn't believe me. BTW I'm a sales professional mature male in a new vehicle. This was the worst service experience I've ever had. I wrote a letter to the company and to no surprise didn't get a response. They have the worst lines and customer service of any business I have ever used. The credit/debit card issue does not surprise me at all. With service that bad it wouldn't take a leap of faith for me to think it was intentional due to the caliber of people they seem to attract as employees. There now I feel better........Stay away from Maverik and you will have a lot less stress!!!!
The store in Stansbury is very busy and it is not unusual to have 20 people waiting in line with one cashier and two or three other employees shooting the breeze or emptying cans outside. You have to check the experation date on your milk or it will expire before you can pay for it. I would shop there only if I ran out of gas and had to walk by it with a gas can.
Well, now I really feel better but I must admit my blood pressure went up just typing about it. Please KSL no more stories about Maverik. My heart can't take it.
Well, now I really feel better but I must admit my blood pressure went up just typing about it. Please KSL no more stories about Maverik. My heart can't take it.
It would seem to me that if the same charge runs through about 850 times, the credit union should
have some method in place to NOT APPROVE it. If there
were #7300 in his account and the gas was $86, that
is what it would take. This shouldn't be allowed to
happen on the credit union's end. I kind of think it
is more their fault than Maverick.
have some method in place to NOT APPROVE it. If there
were #7300 in his account and the gas was $86, that
is what it would take. This shouldn't be allowed to
happen on the credit union's end. I kind of think it
is more their fault than Maverick.
@saylahvee - You would think that it would be flagged as suspicious activity. I remember making a purchase that was $1200.00 and I had to contact my credit union because it was flagged as a suspicious activity on my account. I believe another time I purchased items from amazon that were a total of $50 and since they were out of stock on 1 item, they charged my credit card one time for the first item as it shipped, then the next day they had the other item in stock and shipped it they charged the remainder of the price for my order and it got flagged for some reason which I assume would be that they found 2 transactions charged within 24 hours by the same merchant. You would think that their system would detect multiple charges by the same merchant for the same amount 850 times and flag it as suspicious.
maybe you guys should do some research I find out how Maverik buys from they buy from tesoro, chevron, and flying j they buy from most all companys so it you want to say that maverik gas is bad then dont fill your car up at any station because all gas is bad then... it was a simple error through the credit card authorization process the had a glitch in it so it charged that man numorous times things go wrong... that's life.... maverik gave his money back so I dont know why he had to go to ksl... oh wait he wanted his 15 min of fame way to go yay!!!!!
@brotherscollision - I think the main reason he went to KSL was because he used a debit card to make the purchase and since a debit card is directly paid from your bank account, he had legitimate transactions get denied due to lack of funds in his account. The moral of the story is that it is better to use a credit card (if you have one). Then if something like this happens, you won't end up having a bunch of legitimate transactions get denied and end up having transactions denied, paying collection fees and bank fees while the problem is resolved. Of course it would be nice if Maverik reimbursed him for all the collection fees and bank fees that he encountered while they fixed the problem.
I’ve had similar problems with maverick country stores, I’ve gotten fuel at different stores only to find out that they charged my account $100 sometimes more causing my account to go under (this has happened at least a dozen times). Then when that happens the good ol service charge takes effect causing a snowball effect when I have other charges going through. It really is a pain to have to call the bank to have the charges reversed but the real pain is that they tie up that amount of funds in my account so I can’t use my card!!!!!!!!!!!! I try not to get fuel at maverick anymore just for that reason and the bad gas thing well it's just not worth it; I didn't know about the bad gas thing until I read some of these post you suck maverick.
I have brought it up to several of the cashiers only for them to say will look into that……Right and my refund check is in the mail to!!!!!!!
I have brought it up to several of the cashiers only for them to say will look into that……Right and my refund check is in the mail to!!!!!!!
@Telockwood - From experience, the $100 is a pre-authorization that happens when you run your card through at the pump. This will happen any where. This should not cause you problems, it is up to your bank to release the funds when the transaction is complete. This pre-auth is to insure that you have the funds available to pay for the gas. Should they just trust anyone??? Who does these days??? The company name is spelled Maverik not Maverick, get it right if you want to complain.
FOR MOUNTAIN AMERICA, IN ACTUALLY AT WORK NOW.
CORPRATE OFFICE.
HAHAHAHA
[Please don't shout with ALL CAPS.]
CORPRATE OFFICE.
HAHAHAHA
[Please don't shout with ALL CAPS.]
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6:17pm - Thu Jul 02nd, 2009
6:19pm - Thu Jul 02nd, 2009
And don't do auto pay except to a credit card. It is easy enough--and prudent--to check statements before paying them.
We use electronic payments for most things now, but they are entered manually each month as needed. Nobody is authorized to automatically withdraw money from my bank account.
7:01pm - Thu Jul 02nd, 2009
10:17pm - Thu Jul 02nd, 2009
3:59pm - Fri Jul 03rd, 2009
Plan on at least 30 days before things are resolved and probably two or three times longer. Until it gets sorted out your money is GONE and the bills go unpaid unless you have the resources elsewhere to cover them.
6:24pm - Thu Jul 02nd, 2009
Dont you know that this is bad gas.
For the few pennies you save per gallon, you loose more from the loss of power and fuel economy.
But if you want you vehicle to run like Sh.....t, go ahead and fillerup at the Maverik.
Also, do you remember the crappy advertising campain a couple of years ago with a female named Brittney I think. They played big on her big chest etc.
Why do those people that admit that they make more money on Cigs and beer, than on the gas they sell at the Maverik.... why are they always in church acting so high and mighty...?? Why not look at their wifes and daughters, the same way they wanted you to look at their girl on their ad.
Just not right, just like their gas.
Thanks.
6:31pm - Thu Jul 02nd, 2009
6:33pm - Thu Jul 02nd, 2009
Its funny, but Id still be pissed.
6:34pm - Thu Jul 02nd, 2009
6:36pm - Thu Jul 02nd, 2009
Its two sentences for heaven sakes.
BITE ME !!
If I think it is funny I think it is funny.
Disagree.. Some people have no grasp of reality
Why dont you toddle on up there and disagree again LOL
6:43pm - Thu Jul 02nd, 2009
2:07pm - Fri Jul 03rd, 2009
6:43pm - Thu Jul 02nd, 2009
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3:35am - Fri Jul 03rd, 2009
6:49pm - Thu Jul 02nd, 2009
6:50pm - Thu Jul 02nd, 2009
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7:43pm - Thu Jul 02nd, 2009
6:58am - Fri Jul 03rd, 2009
7:00am - Fri Jul 03rd, 2009
Everytime you fill up, you are funding those countries that want to kill Americans and destroy America.
I read a list at one time, I am sorry I do not have that list anymore, because I use one that was on that list. This is Sinclair.
I also very closely monitor fuel usage and drving conditioins, as I drive a company car.
Sinclair has provided better results than others.
PS. Do not complain about our economy, then climb into your car with a foreign brand name, suck on a plastic disposable water bottle, purchace cheap chineese products etc. Buy American cars exclusivly, and American products when possible.
3:42pm - Fri Jul 03rd, 2009
(the Camry was recently rated higher in american made content than the Ford F150 pickup, in fact, camry was #1)
4:05pm - Fri Jul 03rd, 2009
8:50am - Fri Jul 03rd, 2009
Back to the car... I've fed the car a steady diet of Costco gas. Well, it began to run crummy, and got so bad it was setting the "check engine" light on my Corolla. I changed spark plugs and ran several cans of fuel injector cleaner through it. It helped some, but it was still running poorly.
I stopped one day and filled up with Chevron, and halfway through the tank, I could tell the difference. It's on it's third tank of Chevron regular now, and it's back to normal.
The extra nickel a gallon seems to be worth it for my Corolla. I thought I was going to have to spend over $400 for new injectors.
That's my anecdotal evidence, but I only will put Chevron in my Corolla. I still put Costco gas in the Sienna. 30,000 miles and no problems.
7:14pm - Thu Jul 02nd, 2009
All the stations get their gas from whoever is selling it cheaper that day. That's what it's all about. Being able to save .0045 cents per gallon.
What do you think about your precious Chevron now?
7:27pm - Thu Jul 02nd, 2009
8:06pm - Thu Jul 02nd, 2009
If there are additives, they are put in afterwards.
4:32pm - Fri Jul 03rd, 2009
The company you work for is the one at fault. You all may deliver Tesoro unbranded or Holly to a Chevron, but I bet your are charging the station you delivered to Chevron rack price and pocketing the difference. So who do you work for, I'd love to know.
12:06am - Sat Jul 04th, 2009
6:52pm - Thu Jul 02nd, 2009
so after loosing almost as much as the merchant mischarged me in fees. im left wondering why we even allow credit card processing company's to do these things with no accountability.
7:30pm - Thu Jul 02nd, 2009
8:04am - Fri Jul 03rd, 2009
7:33pm - Thu Jul 02nd, 2009
8:59am - Fri Jul 03rd, 2009
I've had my money in America First since they were Federal Employees Credit Union. As soon as they started offering "drafts" (checking) I yanked my cash out of the bank it was in and never looked back.
I pay off my credit card monthly. One month I accidentally paid a few bucks too little and so they charged me interest for the month. I made a quick phone call and they removed the charges.
When interest rates drop, I can to the credit union, fill out a form, and they will drop the rate on my loans. Try that with a bank!
I had some cash in a savings account at First Security Bank once upon a time so I could use the ATM at work. I made sure to always keep over the $100 minimum in the acct to avoid their fees. One day I checked my account and it was down some $40. I asked them what was up and they said, "We increased the minimum to $200". I complained they never told me and they said they sent out letters. I never saw the letter. My money will never again go to a bank. Sadly, I did not take my home loan with my credit union. I should have.
9:09pm - Thu Jul 02nd, 2009
AUTOMATICALLY ERRORS in their favor..
has anybody ever been undercharged for anything or been under billed for utilities? if this guy had only put $10 worth of gas in he might not have caught it....
if every card billing company made a $5 dollar 'mistake' and even if half the people caught the error..the rest is 'free' money...and the amount of hassle involved in getting that $5 error corrected can be a major effort.
and yes it has happened to me
11:53pm - Thu Jul 02nd, 2009